~ A pioneer of change, Star One Credit Union veteran shares her philosophy for driving innovation and impact ~

PORTLAND, Ore.: #Banking--Digital banking provider Tyfone today announced the release of the 100th episode of its “Digital Banking Podcast.”

To celebrate this achievement, the podcast host and EVP of Evangelism at Tyfone Josh DeTar invited back one of its most popular guests, recently retired EVP of Operations from Star One Credit Union (Star One) Margarete Mucker. During the interview, DeTar and Mucker delved into the more pivotal moments of Mucker’s life story and how it shaped her approach to forming relationships with industry partners. Topics include her decision to move from Germany to the United States when she was just 18 years old and how this decision propelled her career in the financial services industry. Mucker’s commitment to innovation coupled with her philosophy of calculated, rapid decision-making yielded a successful career marked by countless industry firsts and the following industry moniker, the pioneer of digital banking.

“Taking calculated risks is integral to both personal and professional growth,” said Mucker. “Leaders who embrace risk-taking can achieve significant rewards, driving their organizations forward. This approach involves making informed decisions that, while potentially risky, are based on sound judgment and strategic thinking.”

Mucker also shared insights into her innovative work at Star One, emphasizing her drive for adopting new technologies to enhance customer service and security. Her approach often meant being the first to implement new solutions – for example, Star One was the first institution to send a transaction on the Federal Reserve’s FedNow Service, which launched in July 2023.

Each “Digital Banking Podcast” episode explores key topics facing the financial services industry. Guests include industry visionaries, practitioners and FIs – all coming together to discuss customer experience, technology and industry trends. Fun facts about the first 100 episodes of the “Digital Banking Podcast” include:

• The first episode is “Digital Banking Pivots at the Credit Union of Colorado” with Mitch Rosenbaum, SVP of Marketing and Digital Services, and Lisa Mixon, VP of Operations, Credit Union of Colorado.
• The most streamed podcast is “Episode 76: A Birdseye View of the Industry” with Mike Lawson, host of CUBroadcast.
• Notable guests have included Austin Adams, former CIO at JP Morgan Chase, Ron Shevlin, consultant at Cornerstone Advisors and unfiltered truth-giver of the industry, Jay Tkachuk, Chief Digital Officer of Golden 1 Credit Union, and more.
• 25 episodes highlight in-depth interviews with bank and credit union leaders, 35+ episodes with fintech visionaries, and 25+ episodes with industry analysts, consultants, and experts.
• There is only one two-time guest – Margarete Mucker – whose first appearance is linked here.

DeTar said, “When we launched the Digital Banking Podcast, our vision was to create an unscripted, open forum to collaborate and discuss the biggest challenges and opportunities in the financial services ecosystem. I’ve had the privilege of having long-form discussions with some unique experts from all across the world, and I’m so proud to celebrate one hundred episodes. Here’s to the next hundred episodes.”

For more information about the podcast and to hear Mucker’s interview, visit https://tyfone.com/digital-banking-podcast/.

About Tyfone Inc.

Based in Portland, Ore., Tyfone is a leading provider of consumer and commercial digital banking services for community financial institutions throughout the U. S. We understand that an elegant, engaging, intuitive user experience is the minimum requirement for any digital banking provider. What differentiates Tyfone is our unwavering commitment to continuous innovation, exceptional collaboration and superior execution. We consider each customer a true partner and place the highest value on every relationship. To learn more about Tyfone, visit Tyfone.com and connect on LinkedIn.

Fonte: Business Wire