▾ G11 Media Network: | ChannelCity | ImpresaCity | SecurityOpenLab | Italian Channel Awards | Italian Project Awards | Italian Security Awards | ...
InnovationOpenLab

Blackfoot Communications Wins 2024 Customer Service and Support Innovations Award from Calix

Blackfoot Communications is thrilled to announce its recognition as the recipient of the prestigious 2024 Customer Service and Support Innovations Award by Calix. This accolade underscores Blackfoot's...

Business Wire

MISSOULA, Mont.: Blackfoot Communications is thrilled to announce its recognition as the recipient of the prestigious 2024 Customer Service and Support Innovations Award by Calix. This accolade underscores Blackfoot's unwavering commitment to enhancing customer experience and operational efficiency.

Blackfoot has distinguished itself with remarkable achievements, including a 23% reduction in unnecessary equipment replacements and a 12% boost in operational efficiencies in just 30 days by harnessing the cloud capabilities of the Calix Broadband Platform and integrated managed services. These metrics reflect the team's dedication to operational health and continuous process improvements, leading to an outstanding subscriber experience.

Mary Worden, Director of Operations at Blackfoot, expressed her gratitude, stating, "Blackfoot has been laser-focused on improving our customer support in 2024, and we are just getting started. We are excited and honored to win the 2024 Customer Service and Support Innovations Award from Calix! Our partnership with Calix and the tools they provide, like the Blackfoot app, have yielded impressive results. We look forward to further empowering our customers to manage their online experience."

Additionally, Blackfoot boasts a noteworthy Net Promoter Score (NPS) of 42, significantly outperforming the industry average of 3. With a current app attachment rate of 29.5%, Blackfoot continues to foster a seamless and user-friendly digital experience for its subscribers.

“Honoring Blackfoot’s remarkable customer support transformation highlights how true differentiation works in today’s broadband markets,” said Matt Collins, Chief Commercial Operations Officer at Calix. “By harnessing the cloud capabilities of the Calix Broadband Platform, Blackfoot delivers exceptional support and creates subscriber experiences that competitors simply can’t replicate. With their subscriber-centric approach to innovation, the Blackfoot team quickly implemented customer support efficiencies—making significant changes in just 30 days. They are setting a new benchmark for customer support in their market, and we are proud to support and celebrate their success.”

The award was presented at a small ceremony on Sunday, October 13 at the annual Calix ConneXions customer success and innovation conference, in Las Vegas.

About

Blackfoot Communications connects businesses, homes, and communities, delivering advanced network, security, and voice solutions. The company offers reliable managed services and fiber internet offerings to carrier service providers, enterprise organizations, and small businesses. Established in 1954 and headquartered in Missoula, Montana, Blackfoot Communications has offices across Montana and Idaho.


Fonte: Business Wire

If you liked this article and want to stay up to date with news from InnovationOpenLab.com subscribe to ours Free newsletter.

Related news

Last News

Italian Security Awards 2024: G11 Media honours the best of Italian cybersecurity

G11 Media's SecurityOpenLab magazine rewards excellence in cybersecurity: the best vendors based on user votes

How Austria is making its AI ecosystem grow

Always keeping an European perspective, Austria has developed a thriving AI ecosystem that now can attract talents and companies from other countries

Sparkle and Telsy test Quantum Key Distribution in practice

Successfully completing a Proof of Concept implementation in Athens, the two Italian companies prove that QKD can be easily implemented also in pre-existing…

Dronus gets a strategic investment by Eni Next

Eni's VC company invest in the Italian drone company to develop new solutions for industrial plants monitoring

Most read

Panjaya.ai Unveils BodyTalk: World’s first AI-Powered Dubbing Platform,…

Panjaya.ai, led by former Apple TV and Vimeo executives, has launched BodyTalk, the first AI-driven translation platform designed to address a common…

Glean Named an AI Cool Vendor in the 2024 Gartner Cool Vendors for Digital…

Work AI leader Glean today announced it has been named a Cool Vendor in the 2024 Cool Vendors in Digital Workplace Applications1 report by Gartner, Inc.…

ISG to Assess Procurement Services Worldwide

$III #CategoryManagementServices--Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has launched…

Spoofing Detection Technologies Market Research Report 2024-2034: Growth…

The "Spoofing Detection Technologies Market - A Global and Regional Analysis: Focus on Application, Solution Type, and Region - Analysis and Forecast,…

Newsletter signup

Join our mailing list to get weekly updates delivered to your inbox.

Sign me up!