WINTER PARK, Fla.: COPC Inc. announces the inaugural Customer Experience (CX) Performance Awards, an annual program celebrating COPC-certified organizations that set the standard for excellence in CX operations.

These awards underscore dedication to continuous improvement, innovation, and raising the bar for CX globally. The first awards will be presented starting in January 2025, showcasing results through two elite categories:

- COPC Superior CX Performance Awards: Honor COPC-certified organizations with the most outstanding results from the previous calendar year.
- COPC CX Performance Transformation Awards: Highlight organizations that have demonstrated significant improvements over their previous year’s certification audit.

COPC’s independent certification audits to the COPC CX Standard determine award recipients by evaluating key metrics such as customer satisfaction, cost, service quality, and revenue impact. Organizations meeting these high standards become eligible to enter the awards program and earn recognition for their continued success.

“For nearly three decades, the COPC CX Standard has been the trusted framework guiding organizations toward top-tier performance," said Kyle Kennedy, president and CEO of COPC Inc. "These awards honor COPC-certified organizations that demonstrate exceptional results, representing the highest level of achievement in the industry.”

A Legacy of Customer Experience Leadership

Since its inception in 1996, the COPC CX Standard has evolved to meet industry needs, now available in six languages and trusted worldwide. Release 7.0 continues to guide organizations toward best practices, with thousands of professionals accessing the standard monthly.

Explore the COPC CX Standard and see how certification benefits call centers, CX operations, and BPOs—along with buyers who prioritize certified partners.

About COPC Inc.

COPC Inc. provides technology and performance improvement consulting, training, certification, benchmarking and research for operations supporting the customer experience. The company created the COPC Standards, a collection of performance management systems for customer experience operations, customer experience management, vendor management and procurement.

Founded in 1996, COPC Inc. began by helping call centers improve their performance. Today, the company is an innovative global leader that empowers organizations to optimize operations to deliver a superior service journey. COPC Inc. headquarters are in Winter Park, FL, U.S., with operations in Europe, the Middle East, Africa, Asia Pacific, Latin America, India and Japan. www.copc.com

Fonte: Business Wire