Surge in demand for customer engagement, energy efficiency solutions also drives company toward profitability

LOS ALTOS, Calif.: Bidgely, a leading global energy intelligence company, drove momentum for profitability in 2024 by quadrupling revenue for its grid products. This included a rise in demand for the company’s EV Intelligence and Load Management solutions, which enabled utilities to reduce peak EV charging through more targeted load shifting. Bidgely also experienced a significant increase in its Behind-the-Meter Analytics for program recruitment and enrollment strategies as well as achieving strong tailwinds for its customer engagement (CX), time-of-use (TOU) and energy efficiency (EE)/Home Energy Reports (HERs) solutions.

Recognized as one of the world’s most innovative Applied AI companies, Bidgely continued to break down silos between utility consumer and grid operations in 2024, unifying customer engagement, grid modernization, and load management.

“AI is revolutionizing how utilities leverage data to make informed decisions, helping them navigate the complexities of clean energy, energy efficiency and consumer engagement,” said Abhay Gupta, CEO of Bidgely. “In 2024, we witnessed significant adoption of our AI-powered solutions, and we anticipate even greater momentum in 2025 with the integration of GenAI.”

Pioneering AI-Powered Energy Solutions

Since its inception in 2012, Bidgely has been at the forefront of AI-powered energy analytics. The company’s patented technology empowers utilities to gain deeper insights from smart meter data, enabling them to:

• Empower customers: delivering personalized energy insights and driving energy efficiency; particularly through EV, solar and time-of use-personalization.
• Drive load reduction, load shifting and electrification: by targeting the right customers based on their energy profile to increase adoption and efficiency of the programs.
• Streamline grid operations: identifying constrained grid assets and long range scenario planning for asset upgrade and non wire alternatives planning.

In 2024, Bidgely introduced groundbreaking Generative AI capabilities to its UtilityAI™ Platform, helping utilities further enhance key initiatives, including:

• Customer experience: providing an extremely intuitive conversational mode of using insights for both consumers and call center agents.
• Distribution grid planning: simulating future load scenarios to identify optimal load management and reducing analysis time from weeks to minutes.

Accolades and Recognition

From helping utilities optimize existing grid infrastructure to navigating changes in EV charging demand, successful implementation of Bidgely’s AI solutions was continuously validated in 2024 through mainstream and industry awards.

Recognition included: Fast Company’s list of top 10 Applied AI companies in the world for 2024; Environment+Energy Leader awarded Bidgely ‘Top Product of the Year’; AESP’s ‘Innovation in Technology' Award; PLMA’s 2024 Technology Pioneer Award (together with Avista Utilities); and SECC’s Smart Energy Innovation Award (through partnership with Hydro One).

Industry Leadership

This year, Bidgely held its annual energy intelligence conference, EmPOWER AI, in Spokane, Washington, in collaboration with utility host Avista Utilities. Executive leaders from Tucson Electric Power, SoCalGas, Rocky Mountain Power and PacifiCorp also joined to share their successful implementation of AI-powered data analytics across various domains, including customer experience, call center support and grid planning.

In 2025, Bidgely’s EmPOWER AI conference will go on tour across North America, with locations including California, Chicago, and Toronto.

To learn more about Bidgely, visit: bidgely.com

About Bidgely

Bidgely is an AI-powered SaaS Company accelerating a clean energy future by enabling energy companies and consumers to make data-driven energy-related decisions. Powered by our unique patented technology, Bidgely's UtilityAI™ Platform transforms multiple dimensions of customer data - such as energy consumption, demographics, and interactions - into deeply accurate and actionable consumer energy insights. We leverage these insights to empower each customer with personalized recommendations, tailored to their individual personality and lifestyle, usage attributes, behavioral patterns, purchase propensity, and beyond. From a distributed energy resources (DER) and grid edge perspective, Bidgely is advancing smart meter innovation with data-driven solutions for solar PVs, electric vehicle (EV) detection, EV behavioral load shifting and managed charging, energy theft, short-term load forecasting, grid analytics, and time of use (TOU) rate designs. Bidgely’s UtilityAI™ energy analytics provides deep visibility into generation and consumption for better peak load shaping and grid planning, and delivers targeted recommendations for new value-added products and services. With roots in Silicon Valley, Bidgely has over 16 energy patents, $75M+ in funding, retains 30+ data scientists, and brings a passion for AI to utilities serving residential and commercial customers around the world. For more information, please visit www.bidgely.com or the Bidgely blog at bidgely.com/blog.

Fonte: Business Wire