New Tool Proactively Improves Patient Communication at Scale

MOUNTAIN VIEW, Calif.: ActiumHealth, the most deployed patient communication automation platform, today announced an AI Quality Monitoring system that automatically analyzes calls and generates recommendations to improve the patient experience.

Health systems face the daunting challenge of millions of patient calls of varying complexity coming in to staff and AI agents. The deluge of calls makes meaningful manual call quality analysis nearly impossible. ActiumHealth has introduced a new system that analyzes the millions of calls that the company handles each month. Using Large Language Models (LLMs), the system flags problematic interactions, allowing preemptive intervention before an issue spreads.

The new AI Quality Monitoring system builds on ActiumHealth's generative AI platform, which automates inbound and outbound patient communications across voice, text, SMS and email modalities. With 50 million calls and 100 million messages automated, ActiumHealth is alleviating staff burden and improving patient communications at scale for leading health systems and large independent practices. The innovative communication quality tool ensures that every patient interaction with an AI agent is consistently reliable, high-quality and frictionless.

“Our customers continue to expand their AI deployments to solve operational needs. It's exciting, but it's impossible to keep up using manual methods alone. When we launch new sites, add new features, update agent behavior, we get a full picture of patient experience in addition to workflow KPIs,” said Carter Dunn, Chief Operating Officer of ActiumHealth. “The new quality monitoring capabilities ensure our clients are delivering a best-in-class patient experience through interactions that are natural, fast, and frustration-free."

The new system leverages a proprietary 14-point screening framework to analyze call transcripts in real-time, identifying potential issues before they impact patient satisfaction. These include things such as repetitive interactions, silent turns and signs of caller frustration. This enables teams to quickly measure performance, identify patterns, and drill down into individual calls to identify root causes and implement systematic improvements.

To learn more about ActiumHealth’s AI Quality Monitoring system, visit actiumhealth.com or experience a live demo at https://www.actiumhealth.com/demo.

About: ActiumHealth automates inbound and outbound patient communications across voice, SMS, chat, and email for health systems and other care providers through a unified AI-powered platform. Our intelligent agents ensure seamless patient experiences while providing comprehensive analytics to demonstrate measurable impact. With over 50 million calls and 100 million messages automated, ActiumHealth is the industry’s leading patient communication platform. For more, visit actiumhealth.com.

Fonte: Business Wire