#Automation--TeamDynamix has secured the number one spot in Info-Tech's SoftwareReviews IT Service Management (ITSM) Data Quadrant, earning top marks in both the Enterprise and Mid-Market categories. ...
Autore: Business Wire
TeamDynamix Recognized for No-Code Flexibility – Bringing AI-Driven Automation, Seamless Enterprise Integration and Enterprise Workflow Together to Enable ITSM Modernization
COLUMBUS, Ohio: #Automation--TeamDynamix has secured the number one spot in Info-Tech's SoftwareReviews IT Service Management (ITSM) Data Quadrant, earning top marks in both the Enterprise and Mid-Market categories. With a 90 percent "Likeliness to Recommend" score, customers continue to recognize TeamDynamix for its no-code configurability, seamless automation and AI-powered service management. The company also received high marks across vendor relationship metrics, illustrating a commitment to customer-friendly policies.
The TeamDynamix ITSM solution was awarded the top spot for ease of administration, ease of implementation, quality of training, usability, ease of customization, value created, breadth of features, vendor support, and product strategy. TeamDynamix placed at the top of the data quadrant with an overall composite score of 8.8 against the category average of 7.6 and a customer experience (CX) score of 9.1 versus 7.8 for the category average. This is the sixth year in a row that TeamDynamix has placed at the top of Info-Tech's data quadrant.
"TeamDynamix continues to set the bar for modern ITSM by delivering a highly flexible platform that enables IT to be customer and service-focused, enable service management for the entire organization and speed time to value with no-code capabilities," says Sandi Conrad, Advisory Fellow at Info-Tech Research Group. "Organizations looking for a scalable solution that combines AI and workflow automation with deep system integrations to extend functionality for IT and business teams consistently rank TeamDynamix as a top performer."
TeamDynamix is built for agility—offering rapid time to value, low administrative overhead and effortless scalability. The intuitive no-code platform allows IT teams to easily configure workflows, automate routine tasks and extend beyond IT for true enterprise service management across HR, facilities, legal and more.
Driving ITSM Modernization with Agility, Automation and AI:
A Customer-First Approach to IT Service Management
Vendor relationship scores for TeamDynamix highlight the company's customer-first approach. The company scored above average for transparency, generosity, integrity, trustworthiness and client-friendly policies.
"As we celebrate this recognition, we extend our gratitude to our customers for their ongoing trust and partnership," said Andrew Graf, Chief Product Officer, TeamDynamix. "Our relentless focus on ease of use, low administrative overhead, and intelligent automation is what sets us apart. We remain committed to delivering solutions that adapt to evolving business needs—without the complexity or high costs associated with maintaining traditional solutions."
About TeamDynamix
We put the power of a synchronized enterprise in your hands. Because when everything and everyone works together seamlessly, you can aim higher and get there faster. Visit www.teamdynamix.com to learn more.
About Info-Tech Research Group
Info-Tech Research Group is one of the world's leading research and advisory firms, proudly serving over 30,000 IT and HR professionals. The company produces unbiased, highly relevant research and provides advisory services to help leaders make strategic, timely, and well-informed decisions. For nearly 30 years, Info-Tech has partnered closely with teams to provide them with everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.
Fonte: Business Wire