Salesforce Announces Fourth Quarter and Fiscal Year 2025 Results

Total Remaining Performance Obligation $63B, up 11% Y/Y; Operating Cash Flow $13B, up 28% Y/Y

SAN FRANCISCO: Salesforce (NYSE: CRM), the world's #1 AI CRM, today announced results for its fourth quarter and full fiscal year ended January 31, 2025.

FY25 Agentforce & Data Cloud

• $900 million Data Cloud & AI annual recurring revenue, up 120% year-over-year ("Y/Y")
• Since October, closed 5,000 Agentforce deals, including more than 3,000 paid
• Data Cloud surpassed 50 trillion records, which doubled Y/Y
• Nearly half of the Fortune 100 are both AI & Data Cloud customers, and all of our top 10 wins in Q4 included Data and AI
• On help.salesforce.com, Agentforce has handled 380,000 conversations, achieving an 84% resolution rate, with only 2% of the requests requiring human escalation

FY25 Results

• Fourth quarter revenue of $10.0 billion, up 8% Y/Y, up 9% in constant currency ("CC"), inclusive of subscription & support revenue of $9.5 billion, up 8% Y/Y, up 9% in CC
• Current remaining performance obligation of $30.2 billion, up 9% Y/Y, up 11% in CC
• Total remaining performance obligation of $63.4 billion, up 11% Y/Y
• FY25 revenue of $37.9 billion, up 9% both Y/Y & in CC, inclusive of subscription & support revenue of $35.7 billion, up 10% both Y/Y & in CC
• FY25 GAAP operating margin of 19.0% and non-GAAP operating margin of 33.0%
• FY25 operating cash flow of $13.1 billion, up 28% Y/Y, and free cash flow of $12.4 billion, up 31% Y/Y
• Returned $7.8 billion in the form of share repurchases and $1.5 billion in dividend payments to stockholders; total cash returned to stockholders of $9.3 billion in FY25

Full Year FY26 Guidance

• Initiates revenue guidance of $40.5 billion to $40.9 billion, up 7% - 8% both Y/Y & in CC
• Initiates subscription & support revenue growth guidance of approximately 8.5% Y/Y & approximately 9% in CC
• Initiates GAAP operating margin guidance of 21.6% and non-GAAP operating margin guidance of 34.0%
• Initiates operating cash flow growth guidance of approximately 10% to 11% Y/Y

“We had an incredible quarter and year, with strong performance across all our key metrics, including the highest cash flow in our company’s history and more than $60 billion in RPO,” said Marc Benioff, Chair and CEO, Salesforce. “No company is better positioned than Salesforce to lead customers through the digital labor revolution. With our deeply unified platform, seamlessly integrating our Customer 360 apps, Data Cloud and Agentforce, we’re already delivering unprecedented levels of productivity, efficiency and cost savings for thousands of companies.”

“We closed out the year with strong results and our relentless focus on profitable growth drove record-breaking revenue, margin, and cash flow, setting a strong foundation for the company into FY26,” said Amy Weaver, President and CFO. “Our capital return program continued to deliver incredible value to our shareholders, returning $21 billion since inception.”

Guidance

Our guidance includes GAAP and non-GAAP financial measures.

The following is a reconciliation of GAAP operating margin guidance to non-GAAP operating margin guidance for the full year:

The following is a per share reconciliation of GAAP diluted net income per share to non-GAAP diluted net income per share guidance for the next quarter and the full year:

For additional information regarding non-GAAP financial measures see the reconciliation of results and related explanations below.

Management will provide further commentary around these guidance assumptions on its earnings call.

Product Releases and Enhancements

Three times a year Salesforce delivers new product releases, services, or enhancements to current products and services. These releases are a result of significant research and development investments made over multiple years, designed to help customers drive cost savings, boost efficiency, and build trust.

To learn more about our newest innovations and product release highlights, including our latest Spring 2025 Product Release, visit: www.salesforce.com/releases.

Environmental, Social, and Governance (ESG) Strategy

To learn more about our latest initiatives and priorities, review our Stakeholder Impact Report: https://salesforce.com/stakeholder-impact-report.

Quarterly Conference Call

Salesforce plans to host a conference call at 2:00 p.m. (PT) / 5:00 p.m. (ET) to discuss its financial results with the investment community. A live webcast and replay details of the event will be available on the Salesforce Investor Relations website at www.salesforce.com/investor.

About Salesforce

Salesforce helps organizations of any size reimagine their business for the world of AI. With Agentforce, Salesforce's trusted platform, organizations can bring humans together with agents to drive customer success—powered by AI, data, and action. Visit www.salesforce.com for more information.

"Safe harbor" statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward-looking statements about the Company's financial and operating results and guidance, which include, but are not limited to, expected GAAP and non-GAAP financial and other operating and non-operating results, including revenue, net income, net income per share, operating cash flow growth, operating margin, expected revenue growth, expected foreign currency exchange rate impact, expected current remaining performance obligation growth, expected tax rates or provisions, stock-based compensation expenses, amortization of purchased intangibles, shares outstanding, market growth, strategic investments, expected restructuring expense or charges and expected timing of product releases and enhancements. The achievement or success of the matters covered by such forward-looking statements involves risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, the Company’s results or outcomes could differ materially and adversely from those expressed or implied by our forward-looking statements. Readers are cautioned not to place undue reliance on such forward-looking statements.

The risks and uncertainties referred to above include -- but are not limited to -- risks associated with:

• our ability to maintain sufficient security levels and service performance, avoid downtime and prevent, detect and remediate performance degradation and security breaches;
• our ability to secure sufficient data center capacity;
• our reliance on third-party infrastructure providers, including hardware, software and platform providers and the organizations responsible for the development and maintenance of the infrastructure of the Internet;
• uncertainties regarding AI technologies and their integration into our product offerings;
• the evolving landscape related to environmental, social and governance (“ESG”) matters;
• the effect of evolving government regulations, including those related to our industry and providing services on or accessing the Internet, and those addressing ESG matters, data privacy, cybersecurity, cross-border data transfers, government contracting and procurement, and import and export controls;
• current and potential litigation and regulatory investigations involving us or our industry;
• our ability to successfully expand or introduce new services and product features, including related to AI and Agentforce;
• our ability to successfully complete, integrate and realize the benefits from acquisitions or other strategic transactions;
• uncertainties regarding the pace of change and innovation and our ability to compete in the markets in which we participate;
• our ability to successfully execute our business strategy and our business plans, including efforts to expand internationally and related risks;
• our ability to predict and meet expectations regarding our operating results and cash flows, including revenue and remaining performance obligation, including as a result of the seasonal nature of our sales cycle and the variability in our results arising from the accounting for term license revenue products and some complex transactions;
• our ability to predict and limit customer attrition and costs related to those efforts;
• the demands on our personnel and infrastructure resulting from significant growth in our customer base and operations, including as a result of acquisitions;
• our real estate and office facilities strategy and related costs and uncertainties;
• the performance of our strategic investment portfolio, including fluctuations in the fair value of our investments;
• our ability to protect our intellectual property rights;
• our ability to maintain and enhance our brands;
• uncertainties regarding the valuation and potential availability of certain tax assets;
• the impact of new accounting pronouncements and tax laws;
• uncertainties affecting our ability to estimate our tax rate, including our tax obligations in connection with potential jurisdictional transfer of intellectual property;
• uncertainties regarding the effect of geopolitical events, inflationary pressures, market and macroeconomic volatility, financial institution instability, changes in monetary policy, foreign currency exchange rate and interest rate fluctuations, uncertainty regarding the imposition of and changes in trade policies, including trade wars, tariffs or other trade restrictions or the threat of such actions and climate change, natural disasters and actual or threatened public health emergencies on our workforce, business, and operating results;
• uncertainties regarding the impact of expensing stock options and other equity awards;
• the sufficiency of our capital resources, including our ability to execute our share repurchase program and declare future cash dividends;
• our ability to comply with our debt covenants and lease obligations; and
• uncertainties regarding impacts to our workforce and workplace culture, such as those arising from our current and future office environments or remote work policies or our ability to realize the expected benefits of the restructuring plan.

Further information on these and other factors that could affect the Company’s actual results or outcomes is included in the reports on Forms 10-K, 10-Q and 8-K and in other filings it makes with the Securities and Exchange Commission from time to time. These documents are available on the SEC Filings section of the Financials section of the Company’s website at http://investor.salesforce.com/financials/.

Salesforce, Inc. assumes no obligation and does not intend to revise or update publicly any forward-looking statements for any reason, except as required by law.

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