ModMed, a leader in healthcare technology, today announced findings from a new study on patient perspectives regarding AI use in medical practices. The survey of 2,000 US patients benchmarks public se...
Autore: Business Wire
A new ModMedⓇ survey reveals that while patients are cautious about AI in diagnostics, they support its use in administrative tasks to improve doctor-patient interactions
BOCA RATON, Fla.: ModMed, a leader in healthcare technology, today announced findings from a new study on patient perspectives regarding AI use in medical practices. The survey of 2,000 US patients benchmarks public sentiment and expectations for specific AI applications in healthcare, specifically at the doctor’s office.
ModMed's findings show that while wariness persists around AI for diagnosis (55% uncomfortable), over half of patients (57%) now support AI, like ambient listening solutions, in the exam room if it means more face time with their doctor. These results represent a significant shift from early 2023, when Pew Research Center released findings from its survey1 that found that 60% of Americans were uncomfortable with their healthcare provider relying on AI, particularly in diagnostic capacities.
Importantly, the new survey also revealed how patients expect to be informed about AI's use across the practice — from check-in to the exam room to making payments — including what information they want to receive and how they wish to receive it.
Key findings:
Together, these insights offer a roadmap for healthcare organizations: patients are open to innovation, but only when it builds trust, increases connection and makes care feel more human.
"For too long, technology has put screens and paperwork between doctors and their patients," said Dan Cane, co-founder and co-CEO of ModMed. "Our vision is to remove those barriers. This lets doctors and providers focus on patients, knowing intelligent systems work quietly in the background, anticipating needs and streamlining processes. We believe this is the best way to truly unlock AI's potential in healthcare."
Cane added, "As this research suggests, patients want a more human-centered experience, and they see AI as a solution, provided it's transparent. We remain committed to delivering safe, responsible AI that genuinely improves experiences for both clinicians and patients."
For more insights, download the full AI at the Doctor’s Office Report: What Patients Really Think report.
Methodology
The survey was distributed by Talker Research to US patients over the age of 18 who have been seen by a doctor within the past year. A total of 2,000 responses were collected between Dec. 2 and Dec. 6, 2024. The survey was commissioned by ModMed and conducted online.
1"60% of Americans Would Be Uncomfortable With Provider Relying on AI in Their Own Health Care," Pew Research Center report (2023 February 22)
About ModMed
At ModMed, we empower medical practices to grow and scale by delivering better patient experiences with cloud, data and AI technologies. Leveraging extensive clinical data sets, we design intelligent software solutions to simplify, automate and streamline clinical workflows and drive practice efficiency. With our specialty-specific EHRs, practice management, revenue cycle management, and analytics solutions, as well as products for patient engagement, payment processing and marketing, we are trusted by over 40,000 providers to drive clinical and operational success. Learn more at modmed.com or our blog and connect via Facebook, LinkedIn, X (Twitter) and Instagram.
Fonte: Business Wire