ISG to Study Public Sector Service and Solution Providers

Upcoming ISG Provider Lens® reports will evaluate providers that deliver innovative, scalable solutions to public agencies

STAMFORD, Conn.: $III #AI--Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining providers that enable enterprises in the public sector to advance digital transformation and strengthen delivery of public services.

The study results will be published in a series of comprehensive ISG Provider Lens® reports, called Public Sector Services and Solutions, scheduled to be released in September 2026. The reports will cover companies offering strategy and enablement, managed IT and outsourcing services, as well as support for local and devolved governments, digital modernization and AI and innovation.

Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.

Public sector leaders are balancing tight budgets and ongoing economic uncertainty with increasing citizen demands for seamless, equitable services. Governments are accelerating AI and digital adoption and investment strategies to improve resilience, efficiency and outcomes and focusing on invest-to-save strategies, such as digitizing legacy processes. Human-centered transformation is a priority, and linking siloed systems for fluid data sharing is becoming non-negotiable.

Service providers are evolving into strategic partners, emphasizing transparency and lifecycle value. ISG says the market outlook is cautiously optimistic, with accelerated modernization waves that will ease administrative loads with AI and automation, freeing staff for strategic work and positioning adaptive governments for long-term transformation.

“Public organizations face an urgent need to deliver outcomes that matter: safer communities, healthier populations and resilient infrastructure,” said Iain Fisher, director at ISG. “However, they also need to address growing concerns about data trust, transparency and security.”

ISG has distributed surveys to more than 250 public sector service and solution providers. Working in collaboration with ISG’s global advisors, the research team will produce six quadrants representing the services and solutions typical public sector enterprises are buying, based on ISG’s experience working with its clients. The six quadrants are:

• Strategy and Enablement Services (Consulting), evaluating providers of innovative strategies and actionable insights to optimize operations and enhance service delivery. These providers help public agencies set measurable goals and adopt frameworks aligned with those goals.
• Managed IT Services, assessing providers that modernize IT infrastructure, enabling public institutions to focus on their core responsibilities. These providers are assessed on their ability to provide end-to-end IT infrastructure management and deliver region-specific capabilities.
• Business Process and Other Outsourcing Services, covering providers of outsourcing services that foster innovation to improve service delivery. These providers enable accountability and performance through robust service-level agreements while helping to mitigate outsourcing risks.
• Services to Local and Devolved Governments, evaluating providers that help local governments improve service delivery by adopting creative solutions. These providers are assessed on their ability to support regional digital transformation initiatives.
• Digital Transformation and Modernization Services, assessing providers that implement self-service e-portals and open data platforms that enable citizens to access government services easily. These providers help governments make data-driven decisions through digital transformation efforts.
• AI and Innovation Services, covering providers that deploy AI solutions such as intelligent chatbots and generative tools to enable seamless self-service for citizens. These providers are assessed on their ability to offer human-centered AI services and scalable frameworks.

Geographically focused reports from the study will cover the global public sector services and solutions market and examine products and services available in Australia, Brazil, the U.K. and the U.S. ISG analysts Harish B (Australia, U.K. and U.S.) and Mara Kukla (Brazil) will serve as authors of the reports.

A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as public sector service and solutions providers can contact ISG and ask to be included in the study.

All 2026 ISG Provider Lens® evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research.

About ISG

ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments.

Fonte: Business Wire