ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and FTSE 250 organizations, today announced it has been recognized as a Leader ...
Autore: Business Wire
Recognition highlights ResultsCX’s ability to combine deep healthcare domain expertise with scalable, AI-enabled delivery to improve member and patient experience outcomes
NORRISTOWN, Pa.: ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and FTSE 250 organizations, today announced it has been recognized as a Leader in Everest Group’s Healthcare CXM Intelligent Operations PEAK Matrix® Assessment 2026.
As healthcare organizations face rising service expectations, complex regulatory requirements, and sustained operational pressure, buyers are prioritizing partners who can deliver measurable outcomes through a blend of domain expertise, analytics, and AI. ResultsCX’s recognition reflects its broad healthcare value chain coverage, continued strength with payer clients, a growing provider portfolio, and a diversified global delivery model.
“This recognition reflects what our clients ask of us every day - bring deep healthcare expertise, run disciplined operations at scale, and apply sensible technology in ways that genuinely improve performance,” said Gautam Thakkar, Chief Executive Officer of ResultsCX. “Healthcare is a complex, regulated environment where getting it wrong has real consequences for members and patients. That demands a different kind of partner - one who understands the domain first and layers in AI where it actually matters, not where it just sounds impressive. We're proud of this recognition, but more importantly, we're focused on continuing to earn it.”
Everest Group noted ResultsCX’s investments in proprietary solutions such as SupportPredict™ and SupportPredict GENius™, and highlighted capabilities in conversational analytics, real-time agent assist, and AI-driven training that enable more efficient and insight-led operations.
“As healthcare CXM evolves toward outcome-driven, technology-enabled operations, service providers must demonstrate the ability to integrate domain expertise with scalable digital capabilities. This is driving a shift toward models that embed analytics, and AI, to improve employee performance and member/patient experience outcomes,” said Lloyd Fernandes, Practice Director, Everest Group. “ResultsCX is well positioned to meet buyer needs through its broad healthcare value chain coverage, strong payer-centric and growing provider portfolio, and diversified global delivery model. Its investments in proprietary solutions such as SupportPredict™ and SupportPredict GENius™, along with capabilities in conversational analytics, real-time agent assist, and AI-driven training, have enabled more efficient and insight-led operations. These factors have contributed to its positioning as a Leader in Everest Group’s Healthcare CXM Intelligent Operations PEAK Matrix® Assessment 2026.”
For more information about ResultsCX’s healthcare CXM capabilities, visit the ResultsCX website.
About ResultsCX
ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions to more than 130 global brands, including Fortune 100 and FTSE 250 companies. For over 30 years, the company has delivered superior customer and business outcomes across industries including Healthcare, Banking and Financial Services, Media, Telecom, Fast‑growth Technology, Retail, and others worldwide.
Its award‑winning approach helps brands prioritize investments and build digitally influenced customer journeys, creating high‑value impact across three areas: Revenue Acceleration, Cost Optimization, and Enhanced Experience. Supported by more than 24,000 colleagues and 23 engagement hubs globally, ResultsCX delivers innovative solutions that address complex customer experience challenges and make life easier for millions of consumers. For more information, visit www.resultscx.com.
Founded in 1999, ChrysCapital is one of the largest and most established investment firms investing in India, with ~ $8.5 billion raised across 10 private equity funds, a continuation fund, and a public markets fund. A highly experienced investor in the Enterprise Technology space, ChrysCapital has successfully invested in high-growth companies such as Infosys, Infogain, GeBBS HCL, Mphasis, LTI, Hexaware and Spectramind.
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Licensed extracts taken from Everest Group’s PEAK Matrix® Reports, may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group’s PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group’s analysts and included in Everest Group’s PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their positioning. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.
Fonte: Business Wire