AI Capabilities Bring Real-Time Intelligence to Clinical Scheduling and Care Coordination, Reducing Administrative Burden by Up to 25%

EL SEGUNDO, Calif.: TigerConnect, the leader in clinical communication and collaboration solutions, today announced an expansion of its platform with new scheduling capabilities designed to modernize and automate critical hospital workflows across staffing, coordination, and care delivery.

The launch of TigerConnect Scheduling includes new AI-powered automation that transforms how hospitals build, manage, and interact with clinical schedules in real time. The release also introduces enhancements to TigerConnect Smart Room, including a new touch-enabled digital whiteboard that enables care teams, patients, and families to collaborate directly from the patient room. Together, these capabilities bring intelligent automation directly into the workflows clinicians and operational teams rely on every day.

“Healthcare organizations are under enormous pressure to improve operational efficiency while supporting the clinicians delivering care every day,” said Dr. Peter Stetson, Chief Medical Informatics Officer at TigerConnect. “Scheduling is foundational to that experience. Manual, fragmented scheduling creates unnecessary burdens for clinicians and staff that can ultimately impact patient care. By automating scheduling with AI and easing access to schedule details, we can help reduce burnout and allow clinicians to focus on what matters most: caring for patients.”

AI-Powered Scheduling Improves Workforce Visibility and Coverage

TigerConnect Scheduling enables hospitals to generate staff and clinician schedules in minutes, not hours. Using pre-built templates, configurable assignment logic, and automated updates, the AI Scheduling Engine helps ensure balanced coverage across departments and shifts while reducing the administrative burden on clinical and operational teams by up to 25% and helping minimize staffing gaps that contribute to downstream delays.

"Effective workforce communication and coordination are essential to delivering high-quality care and supporting the clinicians who provide it every day,” said Dr. Ajay Kumar, Chief Clinical Officer at Hartford HealthCare. “As healthcare becomes increasingly complex, we continue to evaluate technologies and tools that can help streamline operations, improve communication, and reduce administrative burden. Solutions such as scheduling platforms are part of a broader effort to create a more connected, efficient care environment that allows Hartford HealthCare focus on what matters most - caring for patients.”

TigerConnect Scheduling features:

• AI-automated schedule creation using templates and configurable rules to build optimized schedules in minutes
• Real-time, AI-generated gap detection that identifies coverage risks and recommends actions
• Intelligent assignment logic to balance on-call rotations, PTO, and shift distribution
• Mobile-first, conversational workflows that allow clinicians to request swaps, update availability, and receive proactive notifications
• Integrated visibility across EHRs, calendars, and communication tools, creating a single source of truth
• Connected operational workflows that eliminate manual handoffs across systems

These capabilities are already delivering measurable operational efficiencies for healthcare organizations using TigerConnect Scheduling.

"Implementing TigerConnect Scheduling went well, and the solution saved me approximately 5–6 hours during the 16-week scheduling process,” said James Brooks, CRNA, Lake Charles Anesthesiology. “We're looking forward to continuing to use the engine and leveraging additional capabilities and time savings as we move forward."

One Connected Platform for Care Coordination

TigerConnect Scheduling joins a broader portfolio of solutions designed to improve communication, coordination, and operational efficiency across healthcare organizations.

Capabilities across the TigerConnect platform include:

• Pre-Hospital: Bridges the gap between EMS and hospital teams through secure, real-time transmission of patient data before arrival. Structured, condition-specific workflows replace radio calls and manual handoffs, helping ED staff prepare resources, activate the appropriate service lines, and reduce door-to-treatment times.
• Transfer: Standardizes inter-facility transfers by centralizing workflows, automating status updates, and connecting care teams in real time to help reduce bottlenecks that delay care and increase costs.
• Alarm Management: Uses intelligent prioritization to filter and route clinical alerts, helping reduce alarm fatigue and ensure critical events reach the right clinician faster to support timely responses to high-acuity patient needs.
• Smart Room: Digitizes the inpatient environment with interactive displays and a new touch-enabled digital whiteboard that enhance communication and visibility for patients, families, and care teams, helping improve nurse efficiency and patient satisfaction.
• Nurse Call: Streamlines and prioritizes patient requests in real time to ensure the right staff respond faster, reducing avoidable interruptions and returning more nursing time to direct patient care.
• Operator Console: Replaces legacy hospital switchboards with a cloud-native, AI-powered application that centralizes calls, code events, and facility alerts in a single interface. Intelligent call routing, scripted emergency workflows, and EHR-integrated contact directories help reduce operator error and response times while enabling faster, more consistent handling of routine and critical communications.

For more information, visit tigerconnect.com.

About TigerConnect

TigerConnect is the AI-powered healthcare orchestration platform that automates care coordination, communications, and workflows across the patient journey. Trusted by more than 1 million care team members at nearly 6,000 healthcare organizations, TigerConnect helps health systems improve patient flow, clinical quality, and operational efficiency.

TigerConnect's EHR-agnostic platform connects people, systems, and information from emergency transfer and admission through inpatient care and discharge. Its suite of solutions spans scheduling, alarm management, nurse call, operator console, smart room, patient engagement, clinical communication, transfer operations, and more. At the core of the platform is CareConduit™, TigerConnect's workflow automation foundation. CareConduit connects signals from EHRs, devices, and clinical systems to intelligently route information and helps ensure the right person takes action at the right time.

Healthcare organizations using TigerConnect achieve an average of $1.5M in annual ROI while delivering measurable clinical and operational outcomes, including reduced length of stay, faster response times, improved patient throughput, and millions of dollars in annual savings through automation and technology consolidation.

TigerConnect has been recognized as a Best in KLAS® winner for Clinical Communications and a Leader in the Gartner® Magic Quadrant™ for Clinical Communication and Collaboration Platforms. Learn more at tigerconnect.com.

About Hartford HealthCare

Hartford HealthCare is a not-for-profit healthcare system driven by a mission to improve the health and well-being of every community. With 48,000 dedicated colleagues and a bold vision for the future, Hartford HealthCare is transforming healthcare across Connecticut and beyond, expanding access, improving affordability, advancing health equity, and delivering excellence in care.

Spanning more than 500 locations across 185 towns and cities, its comprehensive care-delivery system is designed to meet people where they are, every day. From world-class hospitals, including two tertiary-level teaching hospitals, an acute-care community teaching hospital, an acute-care hospital and trauma center, and four community hospitals, to an extensive network of behavioral health services, multispecialty physician groups, urgent and virtual care, surgery centers, home care, senior care, rehabilitation, and mobile neighborhood health programs, Hartford HealthCare is there when and where it matters most.

Each day, Hartford HealthCare touches the lives of more than 28,000 people, delivering coordinated, high-quality care through its unique Institute Model. This approach unites leading experts in neuroscience, cancer, digestive health, heart and vascular care, orthopedics, and urology and kidney health, ensuring patients receive consistent, advanced care at the most affordable cost.

Recognized nationally for patient safety and clinical excellence, Hartford HealthCare is the only health system in the country to receive the prestigious Quest for Quality Prize from the American Hospital Association. As a national leader in patient safety, all Hartford HealthCare hospitals earned ‘A’ Hospital Safety Grades from The Leapfrog Group in both 2023 and 2024, reflecting a longstanding commitment to safe, high-quality care.

Join us on our journey to redefine healthcare. Visit www.HartfordHealthCare.org and connect with us through our newsletters and social media.

About Lake Charles Anesthesiology

Lake Charles Anesthesiology is a Louisiana-based anesthesia practice providing comprehensive anesthesia services across a variety of surgical and procedural settings. The organization is dedicated to delivering safe, high-quality patient care while supporting efficient clinical operations through a team of experienced anesthesiologists and certified registered nurse anesthetists (CRNAs).

Fonte: Business Wire