Recognition Spans Across CX Automation, Workforce Management, CX Analytics and Voice of the Customer Solutions

MELVILLE, N.Y.: #AI--The most credible endorsement in enterprise software comes from customers who use it daily. And Verint®’s customers are definitive: its solutions ranked No. 1 in 10 TrustRadius categories.*

The rankings draw on more than 500 ratings and verified customer reviews across Verint’s product portfolio, submitted by contact center and CX leaders.

“Buyers rely on TrustRadius because our rankings are based on verified customer reviews, not vendor influence,” said Katie Allison, Senior Manager, Research & Insights at TrustRadius. “Verint earning that recognition tells prospective buyers that its own customers stand behind these solutions.”

The rankings include:

• Verint CX Automation
  • #1 in Enterprise Contact Center
• Verint Workforce Management
  • #1 in Call Center Workforce Optimization
  • #1 in Enterprise Call Center Workforce Optimization
• Verint Speech & Text Analytics
  • #1 in Enterprise Conversation Intelligence
  • #1 in Transcription
  • #1 in Enterprise Transcription
  • #1 in Voice Recognition
  • #1 in Enterprise Voice Recognition
• Verint Voice of the Customer
  • #1 in Enterprise/Enterprise Feedback Management
  • #1 in Enterprise Survey & Forms Building

Teresa Anania, chief customer officer at Verint, added, “Our customers are at the center of everything we build. These rankings prove we’re solving real problems, delivering measurable outcomes and not just shipping features.”

Verint also recently won TrustRadius Buyer’s Choice Awards in the contact center and workforce management categories.

Visit Verint’s vendor page on TrustRadius to learn more about how its AI-powered solutions can provide stronger, faster, measurable outcomes.

About TrustRadius

TrustRadius, an HG Insights Company, is a buyer intelligence platform for business technology. Through comprehensive product information, in-depth customer insights, and peer reviews, buyers are enabled to make confident decisions, including navigating the AI-generated answers now shaping how they discover and evaluate solutions. TrustRadius also empowers technology brands to capture and activate the authentic voice of customers, optimize their presence for generative search, and engage more buyers effectively both on and off TrustRadius. TrustRadius was acquired by HG Insights in June 2025.

About Verint

Verint® is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world’s most iconic brands use the Verint CX Automation Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered platform; driving enhanced customer engagement, increased efficiency and reduced costs across contact centers, back offices and digital channels. Learn more at Verint.com.

VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY, THE ENGAGEMENT CAPACITY GAP and CALABRIO are trademarks of Verint Parent, LP or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.

* Verint ranks #1 in these TrustRadius categories as of July 30, 2026. Rankings are updated regularly and may change over time

Fonte: Business Wire