TeamDynamix DEX brings Digital Employee Experience together with IT Service Management (ITSM) and IT Asset Management (ITAM) on one unified, no-code platform to modernize IT service operations

COLUMBUS, Ohio: #AIITSM--TeamDynamix, a leading provider of a unified, no-code, AI-powered IT Service Management platform (ITSM/ESM) with enterprise integration and automation, today announced the launch of TeamDynamix DEX, a Digital Employee Experience solution built natively into the core platform. TeamDynamix customers can further modernize IT service operations by combining DEX with ITSM and IT Asset Management (ITAM). The platform-native DEX offering monitors computer telemetry, proactively detects issues, and initiates autonomous remediation or human-in-the-loop intervention with AI and Automation.

“With the addition of DEX, we are bringing autonomous self-healing to the core TeamDynamix ITSM/ESM offering alongside ITAM, enterprise integration, automation, and AI. Every piece works together on a unified, no-code platform,” says Rod Mathews, chief executive officer at TeamDynamix. "With TeamDynamix, IT teams get powerful capability without the complexity that you see in dev-heavy systems. That's what's actually driving modernization, and it's what lets IT service delivery shift further left. We're challenging the idea that real ITSM power has to come with complexity." TeamDynamix was recently named a Challenger in the Gartner® Magic Quadrant™ for IT Service Management Platforms.

TeamDynamix Unifies ITSM with ITAM and DEX

DEX tracks critical health signals across the fleet of computers, from CPU, memory, disk, and network performance to thermal throttling, sleep and wake reliability, and per-application crash behavior, and rolls them into a health score. When a signal moves out of the configured threshold, DEX runs a risk-gated remediation from a pre-built library of cross-platform automations, triggers a workflow through the platform’s AI and automation layer, or creates a ticket with full computer, user, and telemetry details attached. Download the “Self-healing IT Service” eBook to learn more.

“According to industry analysts, roughly two-thirds of employees who experience a technology problem never report it,” explains Andrew Graf, chief product officer at TeamDynamix. “This is causing a loss of an estimated one to five hours per incident to friction IT can’t see.” DEX allows IT leaders to analyze which computers are healthy and can extend the life of the rest through simple interventions, including RAM upgrades, removing bloatware, and fixing startup performance, because device age alone is a poor predictor of whether a computer is struggling.

DEX drives cost savings and productivity gains by:

• Reducing computer-related ticket volume by 60- 70% with autonomous remediation.
• Recovering one to five hours per week per incident by catching the failures employees live with daily in silence.
• Lowering per-computer TCO by 10–15% by refreshing computers on measured health rather than an arbitrary schedule.

DEX monitors computers running Microsoft Windows, macOS, and Linux distributions from a single implementation, with no query language to learn and no separate system to buy, staff, or integrate. Learn more about DEX.

About TeamDynamix

TeamDynamix is a unified, AI-powered, no-code Enterprise Service Management (ITSM/ESM) and automation with an integration platform that gives organizations power without complexity. Built for agility and designed to evolve with your business, TeamDynamix helps IT and business teams eliminate manual toil, expedite service delivery, and orchestrate work across the enterprise. By removing the administrative burden, IT leaders can quickly adapt without draining resources or budgets. The result is faster time to value, lower total cost of ownership, and a platform that scales with your organization. Learn how TeamDynamix can accelerate IT service modernization at teamdynamix.com.

Fonte: Business Wire