▾ G11 Media Network: | ChannelCity | ImpresaCity | SecurityOpenLab | GreenCity | Italian Channel Awards | Italian Project Awards | ...

IntelePeer Receives 2023 CUSTOMER Magazine Contact Center Analytics Product of the Year Award

IntelePeer, a leading AI-powered communications automation platform provider, announced today that TMC, a global, integrated media company, has named its Call Summary Dashboard a 2023 CUSTOMER Contact...

Business Wire

IntelePeer SmartFlows Call Summary Dashboard Honored for Exceptional Commitment to Providing Solutions that Elevate Customer Interactions

DANIA BEACH, Fla.: IntelePeer, a leading AI-powered communications automation platform provider, announced today that TMC, a global, integrated media company, has named its Call Summary Dashboard a 2023 CUSTOMER Contact Center Analytics Product of the Year Award winner. The Dashboard, an extension of the SmartFlows platform, uses AI to enable companies to access real-time data, helping them identify cost-saving opportunities and exceed business revenue goals and objectives.

“IntelePeer is honored that our SmartFlows Call Summary Dashboard is being recognized for its game-changing ability to pinpoint cost-savings opportunities for business,” said IntelePeer CEO Frank Fawzi. “We are determined to help our customers save money and remain competitive in this rapidly modernizing era. Moreover, we will continue to advance communications AI and automation technologies into our products, like the Call Summary Dashboard, ultimately transforming the customer experience for increased company growth and ROI.”

The Call Summary Dashboard provides the most accurate data regarding contained calls automated with IntelePeer’s Smart family of products. Through analytics, customers can evaluate contained calls completed by IntelePeer and determine how much they saved using IntelePeer’s AI-powered SmartAgent solution – rather than a live agent. The dashboard can also create “what if” scenarios leveraging more automation and self-serve capabilities from IntelePeer based on actual live traffic to generate more revenue over the customer’s preferred timeframe.

The 2023 CUSTOMER Contact Center Analytics Product of the Year Award recognizes vendors that demonstrate that their solution empowers businesses to harness the power of data-driven insights, foster customer loyalty, and thrive in an increasingly competitive marketplace.

“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor IntelePeer with a 2023 Contact Center Analytics Product of the Year Award,” said Rich Tehrani, CEO, of TMC. “The SmartFlows Call Summary Dashboard is a testament to your dedication to redefining excellence in customer service, making you a trusted partner for companies seeking to deliver exceptional customer experiences while using analytics tools to optimize their operations. I am excited to follow IntelePeer in 2024 and beyond.”

To find more information on IntelePeer’s powerful suite of products and services, visit: www.intelepeer.ai

About IntelePeer

IntelePeer simplifies communications automation through advanced AI-powered solutions, helping businesses and contact centers reduce costs, enrich the customer experience, and accelerate ROI. Its AI-driven Communications Automation Platform works seamlessly within existing business software and infrastructure, enabling brands to automate complex processes quickly and effortlessly. Built for business users, IntelePeer’s vendor-neutral platform leverages world-class generative AI and analytics, empowering businesses to proactively resolve potential pain points and maintain context across channels and throughout the orchestrated customer journey.


TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.

About TMC

Through our news and solutions-focused editorial platforms, live events, webinars, and online advertising, TMC provides global buyers with valuable insights for making informed technology purchase decisions and successfully navigating markets.

In turn, leading technology vendors rely on TMC, TMCnet and our family of sites and events for exceptional branding, thought leadership, and lead generation opportunities.

Our live events, including the ITEXPO #TECHSUPERSHOW, offer unparalleled visibility and sales prospects for all participants. With our customized lead generation programs, including a turnkey webinar program, we consistently deliver a steady stream of leads that translate into sales opportunities and database growth.

In addition, display advertising on respected news sites and newsletters generates millions of impressions, bolstering brand reputations.

TMC offers a comprehensive 360-degree marketing solution, with services such as event and road show management, as well as expertly crafted content creation including blogs, press releases, articles, and marketing collateral. These efforts contribute to SEO, branding, and overall marketing success.

To discover more about how TMC can assist you in achieving your marketing goals through our events and online advertising, please visit www.tmcnet.com. Stay connected with us on Facebook, LinkedIn, and X by following @tmcnet.

Fonte: Business Wire

If you liked this article and want to stay up to date with news from InnovationOpenLab.com subscribe to ours Free newsletter.

Related news

Last News

A capital increase for the Italian venture builder FoolFarm

FoolFarm launches €9 million capital increase targeting IPO and unveils new investment committee.

ShopFully goes shopping in Spain (again)

ShopFully, the Italian company leader in Europe in drive-to-store solutions, acquired the Spanish Ofertia.

Sicily is more and more digitally connected

Thanks to EXA Infrastructure investments, more routes provide rapid access to mainland Italy and beyond

Italian startup Audio Innova combines AI and metaverse for art preservation

Audio Innova won the first prize in the "Creative AI" category at WAICF in Cannes

Most read

ServiceNow to Acquire Atrinet NetACE Network Technology to Accelerate…

Mobile World Congress -- ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced it has…

Virtual Incision Receives FDA Authorization for the MIRA Surgical System…

Virtual Incision Corporation announced the U.S. Food and Drug Administration (FDA) has granted marketing authorization of the MIRA™ Surgical System (MIRA),…

Lenovo Unveils Trailblazing Products and Solutions Designed to Power AI…

Today at MWC 2024, Lenovo unveiled its latest portfolio of purpose-built AI devices, software, and infrastructure solutions, as well as showcased two…

Salesforce Announces Strong Fourth Quarter Fiscal 2024 Results

Salesforce (NYSE: CRM), the #1 AI CRM, today announced results for its fiscal fourth quarter and full fiscal year 2024 ended January 31, 2024. Fourth…

Newsletter signup

Join our mailing list to get weekly updates delivered to your inbox.

Sign me up!