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Branch Bank Managers Say Modern Technology Would Improve Job Satisfaction

Zebra Technologies Corporation (NASDAQ: ZBRA), a leading digital solution provider enabling businesses to intelligently connect data, assets, and people, today announced the results of its fifth annua...

Business Wire

Zebra survey shows outdated workflows reduce time branch bank employees can spend serving customers

LINCOLNSHIRE, Ill.: Zebra Technologies Corporation (NASDAQ: ZBRA), a leading digital solution provider enabling businesses to intelligently connect data, assets, and people, today announced the results of its fifth annual International Branch Banking Employee Survey. The survey revealed about half of managers and staff (52% and 49%, respectively) intend to leave their positions in the next 12 months because of low job satisfaction. About half (49%) of branch employees spend more time weekly on administrative and operational tasks than on serving customers. Almost 80% of respondents want modern technology in their branches to reduce the time spent on non-customer facing activities.

Another finding in the study showed 75% of customers are waiting in line for more than six minutes, and a quarter shared that their wait times exceeded 11 minutes. Findings revealed that outdated tech and legacy systems are not meeting employee and customer expectations. The latest workforce and task management solutions – like Zebra’s