BOSTON: InvoiceCloud, a leading solution for digital bill payment services, has received category wins for Customer Service Department of the Year in the 22nd Annual American Business Awards®, and Customer Service Department of the Year - Financial Services - 100 or More Employees in the 18th annual Stevie Awards for Sales & Customer Service.

InvoiceCloud provides modern digital payment, customer engagement, and outbound disbursement solutions to more than 3,200 customers across the utility, government, and insurance industries. The organization is dedicated to servicing customers to drive the highest levels of adoption and satisfaction, resulting in a 98% customer retention rate as of April 2024.

“InvoiceCloud has grown into the market-leading solution it is today because we prioritize what truly matters: product leadership, leading with a customer-first mindset, and building an unmatched customer success team,” said InvoiceCloud’s CEO Kevin O’Brien. “Exceptional customer service starts with having knowledgeable employees who genuinely care about their customers’ success. I am thankful to the Stevie Awards and proud of the recognition this dedicated team deserves.”

“The high scores given to the winning nominations in this year’s competition are evidence of the high levels of achievement portrayed in them,” said Stevie Awards president Maggie Miller. “We join with the judges and all members of the Stevie Awards community in congratulating and celebrating the winners for their accomplishments.”

More than 3,700 nominations from organizations of all sizes and in virtually every industry were considered in the Annual American Business Awards®, and more than 2,300 nominations were considered in the 18th annual Stevie Awards for Sales & Customer Service. Winners for each award were determined by the average scores of more than 200 professionals worldwide.

For the complete list of 2024 Stevie winners, please visit the American Business Awards program page here and the Sales & Customer Service program page here.

About InvoiceCloud

InvoiceCloud provides modern digital payment, customer engagement, and outbound disbursement solutions. The company services more than 3,200 customers across the utility, government and insurance industries and is a leader in the electronic bill presentment and payment (EBPP) space. InvoiceCloud's SaaS platform enables continuous enhancements to the customer experience resulting in higher digital payment, autopay, and paperless adoption rates. By switching to InvoiceCloud, clients can improve customer engagement and satisfaction while lowering costs, accelerating payments, and reducing staff workloads. To learn more, visit www.InvoiceCloud.com.

About The Stevie® Awards

Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, the new Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. More than 1,000 professionals around the world participate in the Stevie Awards judging process each year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

Supporting sponsors of the 2024 American Business Awards include Melissa Sones Consulting and SoftPro. Sponsors of the 18th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc., Support Services Group, and ValueSelling Associates, Inc.

Fonte: Business Wire