▾ G11 Media Network: | ChannelCity | ImpresaCity | SecurityOpenLab | GreenCity | Italian Channel Awards | Italian Project Awards | ...

Infobip Partners with Bolt to Deliver Secure Ride-sharing

Leading ride-sharing company Bolt prioritizes security and innovation for drivers and customers. It was exploring Two Factor Authentication (2FA) delivery options via rich media channels that could of...

Business Wire

Adding an omnichannel layer to authentication with RCS Business Messaging

VODNJAN, Croatia: Leading ride-sharing company Bolt prioritizes security and innovation for drivers and customers. It was exploring Two Factor Authentication (2FA) delivery options via rich media channels that could offer a frictionless, branded experience. It chose RCS Business Messaging, with SMS as a backup channel for a smooth omnichannel solution through global communications platform Infobip.

Infobip’s partnership with Google and Mobile Network Operators (Telefonica, Vodafone, and Deutsche Telekom) in Germany enabled Bolt to integrate RCS Business Messaging into their channel mix. Bolt now provides their drivers and customers an engaging authentication experience, with the benefit of end-to-end encryption during:

  • Onboarding: When a new driver or customer signs up for Bolt’s services, an one-time password (OTP) can be sent via RCS Business Messaging to verify their phone number.
  • Password reset: If a driver forgets their password, they can initiate a reset process. An OTP can be securely delivered via RCS Business Messaging to their phone for verification before allowing them to choose a new password.
  • Registration updates: For actions requiring additional security, like linking a new payment method, Bolt can send an OTP through RCS Business Messaging to confirm the user’s identity before finalizing the change.

André Ludgero, Product Manager, Bolt, said: “As a transformative leader in the ride-hailing industry, Bolt has always provided driver and customer experiences that are innovative and secure. Authenticating drivers and customers in a seamless manner is crucial to maintaining brand trust, which is why we decided to give our drivers and customers an omnichannel authentication experience with RCS Business Messaging and SMS as a backup channel for OTPs. Sending OTPs over RCS Business Messages with Infobip Authenticate adds an extra layer of security due to the verified profile and ability to add our logo. The omnichannel approach guarantees OTP delivery, fosters trust and brand love with every login.”

For more information: https://www.infobip.com/blog/securing-on-demand-ride-sharing-and-food-delivery

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.

Fonte: Business Wire

If you liked this article and want to stay up to date with news from InnovationOpenLab.com subscribe to ours Free newsletter.

Related news

Last News

Gyala: a new "Made in Italy" cybersecurity

With a proven track record in the defence field, Gyala now also brings its cybersecurity technologies to the wider enterprise audience

ITALIAN PROJECT AWARDS 2023: the best IT projects of the year, awarded

Now in its third edition, the initiative is targeted at the ICT professional world and honours projects based on innovative ideas and technologies, realised…

I3P launches the Cybersecurity Incubation Program

The I3P's initiative is promoted together with the National Cybersecurity Agency in collaboration with Leonardo and C*Sparks.

iVis Technologies enables remotely-controlled corneal telesurgery

It's based on Italian technologies the first successful intercontinental telesurgery intervention for keratoconus carried out remotely, connecting Bari…

Most read

NukuDo, a Global Leader in Cybersecurity Workforce Development, Launches…

Today, NukuDo, a global leader in cybersecurity workforce development and staffing, proudly announces the launch of its North American headquarters in…

Latin America Data Center Market Landscape Report 2024-2029 Featuring…

The "Latin America Data Center Market Landscape 2024-2029" report has been added to ResearchAndMarkets.com's offering. The Latin American data center…

TruBridge Announces Participation in the Stifel Cross Sector Insight Conference

TruBridge, Inc. (NASDAQ:TBRG), a healthcare solutions company, today announced that management will participate in the Stifel Cross Sector Insight Conference…

AmerisourceBergen Specialty Group Provides Substitute Notice of Data Incident…

AmerisourceBergen Specialty Group, LLC (ABSG) is issuing notice to individuals who may have been impacted by a data security incident. ABSG’s parent company…

Newsletter signup

Join our mailing list to get weekly updates delivered to your inbox.

Sign me up!