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Leading Hotel Brand Increases Self-Service Containment by 60 Percent Across More Than 10 Million Customer Interactions Annually with Verint Bots

#AI--Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that a major multinational hotel brand is using the advanced conversational AI capabilities of the Verint Open Platform. The...

Business Wire

MELVILLE, N.Y.: #AI--Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that a major multinational hotel brand is using the advanced conversational AI capabilities of the Verint Open Platform. The hotel is deploying Verint Intelligent Virtual Assistant (IVA) across more than 10 million digital and voice guest interactions annually.

Verint IVA makes it easy for hotel guests to change their travel plans, make reservations and solve issues through personalized conversations with Verint bots. Verint IVA also seamlessly transitions guests to live agents when needed, passing along all relevant context from the bot conversation to better connect self-service and assisted-service customer experiences.

“Verint IVA delivers significant AI business outcomes by increasing the number of customer interactions that can be fully contained by the Verint AI-powered bot and also delivering high customer satisfaction,” says Verint’s Heather Richards, vice president, go-to-market. “The hotel brand has reported that Verint IVA not only generated significant cost savings from a 60 percent increase in containment, but also elevated the customer experience and drove increased customer loyalty.”

Verint IVA includes multiple AI-powered bots working together to achieve industry leading self-service containment rates and high impacts on AI business outcomes. These bots are part of a large team of AI-powered bots available within the Verint Open Platform.

Visit Verint IVA to learn more.

About Verint

Verint® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world’s most iconic brands - including more than 80 of the Fortune 100 companies - use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise.

Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at Verint.com.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2024, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY, AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.

Fonte: Business Wire

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