Verint Open Platform Selected to Unify Contact Center Data and Drive AI Business Outcomes

MELVILLE, N.Y.: #AI--Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that a leading financial services brand selected the Verint Open Platform to support its contact center made up of 1,800 agents. The brand evaluated multiple vendors and awarded Verint the contract based on its open approach and ability to deliver tangible AI business outcomes.

The Verint Open Platform will consolidate siloed behavioral data into a unified hub within the platform’s core. In addition, the brand will deploy multiple AI-powered bots trained on behavioral data, including the Verint Personally Identifiable Information (PII) Redaction Bot to protect sensitive personal information, the Exact Transcription Bot to accurately transcribe customer calls and the Data Insights Bot to transform the contact center into a data-driven operation.

“Verint was chosen for our ability to easily integrate with the brand’s existing and evolving ecosystem. Our differentiated open approach accelerates time to value for our customers as they benefit from the rapid innovation and quickly transform AI technology into tangible AI business outcomes now,” says Verint’s Steve Seger, chief revenue officer.

Visit Verint Open Platform to learn more.

About Verint

Verint® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world’s most iconic brands - including more than 80 of the Fortune 100 companies - use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise.

Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at Verint.com.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2024, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

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Fonte: Business Wire