Cyara Named Winner at the 16th Annual 2024 Golden Bridge Awards®

REDWOOD CITY, Calif.: Cyara is proud to announce that it has been named a winner in the prestigious 16th Annual 2024 Golden Bridge Awards®. The Golden Bridge Awards® honor the best in business and innovation across various industries around the world.

Cyara has been recognized in the category of Test, Measurement and Monitoring Innovation for its bot optimization platform, Botium, a testament to our commitment to excellence and innovation in CX transformation.

“We're honored that Cyara Botium has been recognized as a Gold winner in the prestigious Golden Bridge Awards,” said Rishi Rana, President, Cyara. “This achievement underscores our dedication to providing organizations with the tools to optimize their bot-driven customer interactions across all channels and platforms, reflecting our commitment to excellence in CX transformation. It’s a true reflection of our team’s dedication, innovation and hard work.”

The Golden Bridge Awards® are an annual industry and peers recognition program honoring the best companies and individuals in every major industry from around the globe. The awards highlight outstanding organizations, products and people who have made significant contributions and set new standards of excellence.

“Congratulations to all the winners of the Golden Bridge Awards for your remarkable innovations and outstanding business achievements,” said San Madan, President of Globee Awards. “Your dedication to excellence and groundbreaking contributions are setting new standards and inspiring others across the globe.”

Part of Cyara’s CX Transformation platform, Cyara Botium is a comprehensive bot optimization platform equipped with every functionality and test type organizations need to design, develop, maintain and monitor their chatbots, voicebots and conversational AI. Botium enables organizations to deliver CX through all channels and platforms by conducting automated natural language process (NLP) testing, conversational flow testing, security testing, performance testing and monitoring for bots. The latest fact checking feature part of Botium (currently in beta) tackles the challenge of maintaining control and reducing risks when adopting LLM-powered bots. This feature meticulously tests and analyzes responses generated by large and small language models (LLMs and SLMs) and generative AI against trusted sources to ensure they deliver reliable and trustworthy answers to customer questions.

Explore the complete list of 2024 Golden Bridge Awards winners here: https://globeeawards.com/innovation/winners/

About Cyara

Cyara revolutionizes the way businesses transform and optimize their customer experiences. Cyara’s AI-based CX Transformation Platform empowers enterprises to deliver flawless interactions across voice, video, digital and chatbot experiences. With Cyara, businesses improve customer journeys through continuous innovation while reducing cost and minimizing risk. With a 96% customer retention rate and world-class Net Promoter Score (NPS), today’s leading global brands trust Cyara every day to deliver customer smiles at scale. To learn more, visit cyara.com.

Fonte: Business Wire