▾ G11 Media Network: | ChannelCity | ImpresaCity | SecurityOpenLab | Italian Channel Awards | Italian Project Awards | Italian Security Awards | ...
InnovationOpenLab

Talkdesk named a Leader in 2024 IDC MarketScape for Contact Center–as-a-Service Applications Software

#CCaaS--Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced it has been named a Leader...

Business Wire

According to the report, Talkdesk customers appreciate the range of capabilities and ease of use of the product

SAN FRANCISCO: #CCaaS--Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced it has been named a Leader in the IDC MarketScape: Worldwide Contact Center–as-a-Service (CCaaS) Applications Software 2024 Vendor Assessment [doc #US52302923 June 2024].

The IDC MarketScape evaluated technology providers that offer CCaaS capabilities for contact centers and agents with standalone AI-based products and/or products that leverage AI in such a way that they are differentiated from similar non-AI–enhanced products, integration capabilities to other contact centers, or adjacent functional markets and data management. According to IDC analysis and buyer perception, Talkdesk was positioned in the Leaders Category.

According to the report, “Talkdesk customers appreciate the range of capabilities and ease of use of the product. While AI remains an aspiration for many organizations, Talkdesk customers spoke positively of the capabilities being in the platform waiting for when they were ready to absorb it on their own personal road map. Talkdesk's AI approach was to build the company's own capabilities for efficiencies and to minimize compatibility issues. This includes generative AI (GenAI).”

The report also noted, regarding Talkdesk, that “Industry-specific CCaaS products are a rarity in the market and offer a true differentiation for those users seeking greater specificity for their industry. This includes industry-tuned AI models and integrations to industry-specific core application systems, such as Epic in healthcare, and industry-specific compliance and regulations. Customers reported ease of working with the vendor for added capabilities.”

Download a complimentary excerpt copy of the IDC MarketScape: Worldwide Contact Center–as-a-Service (CCaaS) Applications Software 2024 Vendor Assessment here to learn more about how Talkdesk transforms customer journeys with AI-powered CX solutions.

Supporting Quote

Tiago Paiva, chief executive officer and founder of Talkdesk, said: "We started our AI journey in 2018, announcing intelligence would be core to everything we delivered with the launch of Talkdesk AI. In 2021, we introduced Talkdesk Industry Experience Clouds, purpose-built to help companies deliver a seamless, personalized, and trusted client experience. These two investments have been complete game-changers for Talkdesk over the years, and we will continue to stay ahead of the CX innovation curve. It is an honor for Talkdesk to be recognized as a Leader in this IDC MarketScape.”

About Talkdesk

Talkdesk® is on a mission to rid the world of bad customer experience. With our cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies. With specialized workflows and integrations delivered out of the box for our Industry Experience Clouds, Talkdesk accelerates value for our customers faster and more simply than legacy or one-size-fits-all solutions.

Partnering with enterprises globally, we deliver continuous innovation and breakthrough results. Our commitment to reliability and security, paired with our track record of delivering on promises, sets us apart in the industry. Elevate customer experiences, streamline operations, and increase revenue with Talkdesk. Companies that love their customers use Talkdesk.

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

About IDC MarketScape

IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.

Fonte: Business Wire

If you liked this article and want to stay up to date with news from InnovationOpenLab.com subscribe to ours Free newsletter.

Related news

Last News

RSA at Cybertech Europe 2024

Alaa Abdul Nabi, Vice President, Sales International at RSA presents the innovations the vendor brings to Cybertech as part of a passwordless vision for…

Italian Security Awards 2024: G11 Media honours the best of Italian cybersecurity

G11 Media's SecurityOpenLab magazine rewards excellence in cybersecurity: the best vendors based on user votes

How Austria is making its AI ecosystem grow

Always keeping an European perspective, Austria has developed a thriving AI ecosystem that now can attract talents and companies from other countries

Sparkle and Telsy test Quantum Key Distribution in practice

Successfully completing a Proof of Concept implementation in Athens, the two Italian companies prove that QKD can be easily implemented also in pre-existing…

Most read

Roblox to Report Second Quarter 2025 Financial Results on July 31, 2025

Roblox Corporation (NYSE: RBLX) today announced that it will report the company’s second quarter 2025 financial results before the opening of the U.S.…

NiCE Unveils 2025 International CX Excellence Award Winners, Spotlighting…

#AI--NiCE (Nasdaq: NICE) today announced the winners of its 2025 International CX Excellence Awards, honoring organizations from across EMEA and APAC…

LambdaTest Announces Deeper Collaboration with Appium as Strategic Partnership

#AI--LambdaTest, a unified agentic AI and cloud engineering platform, has announced it has become a strategic sponsor of Appium, the world’s most widely…

ReSource Pro Makes Strategic Acquisition of Propellint; Expands Technology…

ReSource Pro today announced it has acquired Propellint, a technology services firm specializing in implementation and support for insurance platforms…

Newsletter signup

Join our mailing list to get weekly updates delivered to your inbox.

Sign me up!