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SpotOn Recognized for Best Support & Highest User Adoption in G2’s Summer 2024 Grid Report for Restaurant Point-of-Sale

SpotOn, a leading provider of cloud-based point-of-sale (POS) systems, received significant accolades in the Summer 2024 Grid® Report for Restaurant POS. Most notably, SpotOn was awarded Best Support...

Business Wire

Industry Leader Excels in Ease of Use and User Adoption Among Top Competitors  

  • According to user reviews, SpotOn was awarded Best Support and Highest User Adoption in Small Business Restaurant POS
  • SpotOn received the highest marks among its competition across categories, including quality of support, ease of use, and user adoption

SAN FRANCISCO: SpotOn, a leading provider of cloud-based point-of-sale (POS) systems, received significant accolades in the Summer 2024 Grid® Report for Restaurant POS.

Most notably, SpotOn was awarded Best Support and Highest User Adoption among its restaurant competitors, solidifying its position as a premier choice for restaurant owners and operators.

The comprehensive G2 report compares SpotOn against its top competitors, revealing that SpotOn ranks equally or higher in most major categories. Among the newly recognized "Big 4" cloud-based POS systems for restaurants — Toast, Square, Clover, and SpotOn — SpotOn is the undisputed leader in Quality of Support and Ease of Use. The 2024 Summer G2 Restaurant Grid places SpotOn Restaurant as number 3 out of 27 competitors, demonstrating its superior performance and customer satisfaction.

SpotOn’s hands-on service and support, including custom menu builds, and on-site implementation, make it the preferred choice for time-strapped restaurants looking to upgrade their point-of-sale technology quickly and painlessly.

“SpotOn support was a huge factor in making the switch because you call in, you speak to a human in minutes or sometimes less than a minute, and 9/10 times your problem is solved very quickly so you can get back to running your restaurant. SpotOn support is always available, and when they say they will call you back, they actually do. Time to time, they even call a few days after to ensure the problem is still fixed.” - Connor Perry, Tuscano's Italian Kitchen

“SpotOn's customer service helpdesk has the ability to connect quickly and resolve any issues that arise. Everyone I have spoken with at SpotOn genuinely seems happy and eager to help make my business thrive.“ - Tony Grimes, Figueroa Mountain Brewing

G2 shows SpotOn outperforming competitors in average user ratings across key areas, including:

  • Industry Best Support: SpotOn outperforms Toast, Square for Restaurants, and Clover in Quality of Support.
  • Usability: SpotOn outperforms Toast, Square for Restaurants, and Clover in Ease of Use.
  • Implementation and Adoption: SpotOn outperforms Toast in Ease of Setup and outperforms Toast, Square for Restaurants, and Clover in User Adoption.

As it steadily climbed the charts to the top spot, SpotOn continued to support operators working to manage rising costs, grow their revenue, and improve both employee and guest experiences. The company attributes its success to its commitment to helping restaurateurs tackle an ever-growing list of challenges needed to thrive.

“Our clients are at the heart of everything we do, and their success is our success. The G2 recognition for Best Support and Best Adoption reflects our unwavering dedication to providing solutions that truly meet the needs of today’s restaurant owner and operator,” said Kevin Bryla, Chief Marketing Officer and Head of Customer Experience at SpotOn. “Knowing that our efforts are valued and appreciated by our clients inspires us to keep pushing the boundaries of what’s possible for the future of restaurant technology.”

To ensure their clients’ success, SpotOn provides industry-leading, personalized service to support owners and operators throughout the partnership and ensure the restaurant is able to make the best use of its tech stack. Throughout the onboarding and activation phases, SpotOn empowers clients with in-depth training and procedures, including in-person and live, online training, webinars, and an extensive portfolio of documentation and videos. Throughout the life of the partnership, support is available 24/7 with real-time phone support, automated help desk and email assistance, and an archive of product-specific FAQs, forums, and articles.

About SpotOn

SpotOn is one of the leading software and payment companies, providing the technology and support that helps local businesses — and the people who run them — to succeed on their own terms. Known for its flexible, cloud-based technology and personalized support, SpotOn offers an end-to-end platform to accept payments, boost revenue, streamline operations, and create exceptional guest experiences. From seamless and efficient point-of-sale systems to integrated restaurant management solutions, SpotOn builds technology that "works the way you work" and backs it up with a 24/7 team of experts that make sure it always does — with fairness, flexibility, and a personal touch. For more information, visit www.spoton.com.

Fonte: Business Wire

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