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Hiya Demonstrates Global Leadership with Recognition Across G2 Summer 2024 Reports for Contact Center Quality Assurance and VoIP

Hiya, the global leader in voice security, announced today that it has been named a Leader in the Summer 2024 GridⓇ Report for VoIP by G2, the world’s largest and most trusted B2B software marketp...

Business Wire

The company’s branded calling solution, Hiya Connect, earned Leader and High Performer status in G2’s Summer 2024 Reports including regional reports for the Americas, Europe, EMEA and the UK

SEATTLE: Hiya, the global leader in voice security, announced today that it has been named a Leader in the Summer 2024 GridⓇ Report for VoIP by G2, the world’s largest and most trusted B2B software marketplace, for its branded calling solution Hiya Connect. The company was also recognized as a High Performer in G2’s Summer 2024 Grid Report for Contact Center Quality Assurance.

Hiya Connect was included in 36 G2 Summer 2024 reports, earned 13 badges, and named a High Performer in six regional Grid Reports for the Americas, Europe, EMEA, and the UK for both Contact Center Quality Assurance and VoIP. The company also earned a “Users Most Likely to Recommend” badge in the Mid-Market Results Index for Contact Center Quality Assurance and “Best Support” badge in the Small-Business Relationship Index for VoIP.

This is the third consecutive quarter that Hiya has ranked as a High Performer or higher in the G2 Grid Report for VoIP, and the first time in the newly-added Contact Center Quality Assurance category.

“It is an honor to be recognized by G2 as a Leader in their Summer 2024 Report for VoIP Providers and as a High Performer for Contact Center Quality Assurance,” said Hiya President Kush Parikh. “With 77% of consumers reporting they are more likely to answer a call if they know who is calling, outbound call identity is more important than ever. We are proud of the role Hiya Connect plays in helping businesses build trust and loyalty across the voice channel, ultimately impacting their business goals.”

Recognition in G2’s reports is based on positive reviews submitted by verified customers compared to similar offerings, with products ranked by customer satisfaction and market presence. More than 50 customers have shared their reviews of Hiya Connect on G2 with an average rating of 4.8 out of 5 stars:

  • “Thanks to Hiya, my team spends way less time listening to phone lines ring and more time actually speaking to people. Branded Caller ID let's people know who is calling and why drastically increasing our overall answer rate!”
  • “Hiya provides us with a unique opportunity to deliver peace of mind to all of our outbound calls. No more guesswork, they know the call is coming from us, and this has vastly improved our pickup rates, and also drove a higher call return rate.”
  • “Huge outreach with branding calls, enables huge improvement to connectivity rates and trusted caller ID.”

“G2’s Market Research team has its pulse on the evolving B2B software and services landscape to help buyers pinpoint the solutions that will be the best fit for them,” said Chris Voce, VP of Market Research at G2. “Powered by authentic user feedback, our marketplace – which features over 2,000 categories – represents a true reflection of what’s happening in software today. We take pride in arming buyers with insights from G2 reports every quarter, recognizing the top-ranked solutions and vendors across categories, geographies, and company size.”

Learn more about Hiya Connect Branded Caller ID, read real user reviews, or share your own review on G2: https://www.g2.com/products/hiya-connect-branded-caller-id/reviews.

About Hiya

Hiya is trusted by global businesses, carriers, and consumers to provide secure, engaging connections and stop unwanted calls. Built on the world’s leading Voice Security Platform, Hiya connects businesses with their customers, helps carriers secure their networks, and protects people from spam and fraud calls. Hiya’s SaaS applications, Hiya Connect and Hiya Protect, serve more than 500 million users on the Hiya Network, powering call protection and identity for EE, Samsung, Ericsson and more. Learn more at www.hiya.com.

Fonte: Business Wire

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