MELVILLE, N.Y.: #AI--Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that the AI-powered Verint Data Insights Bot is delivering quick, groundbreaking contact center insights to business users across several major brands.

A major pharmaceutical brand deployed the Verint Data Insights Bot last month and quickly benefited from AI business outcomes. Within days of the initial deployment of the bot, they were able to completely automate the creation of an analytic dashboard, cutting the effort required from three days per week of manual process into a few seconds. The Data Insights Bot also delivers consistent responses to the brand’s natural language queries.

A major global financial services firm transitioned from an elaborate, multi-step and multi-system reporting environment to the Data Insights Bot for touch of the button access to critical insights.

Another major brand, a global home and office services company, needed three-to-four days per week to generate agent availability reports and now has instant access to those reports.

“With the Verint Data Insights Bot, business users can converse with contact center data and benefit from immediate AI business outcomes,” says Verint’s David Singer, global vice president, Go-to-Market. “The Verint Data Insights Bot automates access to vital insights to increase agent capacity and elevate customer experience.”

Visit Verint Data Insights Bot to learn more.

About Verint

Verint® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world’s most iconic brands - including more than 80 of the Fortune 100 companies - use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise.

Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at Verint.com.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2024, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

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Fonte: Business Wire