Award Recognizes iQor's Commitment to Leveraging Advanced Digital Solutions to Enhance Customer Journeys

FT. LAUDERDALE, Fla.: #CXExcellence--iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, proudly announces its recognition by NICE with a prestigious 2024 CX Excellence Award in the Change Agents category. The award highlights iQor’s innovative use of digital solutions to transform customer experiences and drive operational excellence.

iQor’s digital transformation initiatives, including its Symphony [AI]™ ecosystem, which is powered by NICE CXone and Enlighten, play a crucial role in optimizing customer journeys and enhancing engagement. By integrating AI-driven insights and automation with human expertise, iQor has reduced operational costs for clients; increased employee productivity; and delivered seamless, personalized customer experiences.

"This award highlights the intelligent approach we take in implementing successful customer service programs across industries, including a U.S. airline's concierge program that benefited from iQor’s CX design strategy," said iQor President and CEO Chris Crowley. "At iQor, we harness the power of technology to achieve real-world outcomes that meet and exceed our clients' expectations. NICE's recognition of our efforts underscores our commitment to excellence in customer service through digital innovation, creating rewarding experiences for our employees and customers alike."

“Winning the NICE CX Excellence Award celebrates our strategic focus on leveraging the industry’s leading AI and machine learning to drive customer satisfaction and business success. Our digital solutions are designed to create meaningful and memorable customer interactions. This accolade recognizes the importance of pushing the boundaries of what’s possible in customer experience,” added iQor Chief Digital Officer Prabhjot Singh.

“iQor is delivering powerful results for their business and clients thanks to their commitment to relentless digital and AI innovation. They are leveraging the latest, market-leading CX AI available through CXone and Enlighten to drive exceptional efficiency, scalability, and precision. iQor is a shining example of what it means to be a Change Agent in the AI era,” said Barry Cooper, President, CX Division, NICE.

The 18 CX Excellence Award winners across six categories were honored at Interactions 2024. Change Agent award winners were selected based on their excellence in several key areas: effective communication and partnership with vendors, optimal implementation of best practices, successful rollout of products/solutions, and thorough training of agents and supervisory staff.

iQor was recognized for its meticulously crafted deployment strategy, comprehensive user acceptance testing, and collaboration between workforce management and technology teams that ensured a seamless transition to the CXone platform. The initiative streamlined iQor’s technology infrastructure, enhanced employee productivity, and improved operational visibility and compliance.

iQor congratulates fellow CX Excellence Award winners in the Change Agents category, Kaiser Permanente and Vera Bradley Customer Service. Learn more about iQor’s commitment to future-ready innovation and operational excellence at iQor.com.

About iQor
iQor is a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions comprised of 40,000 amazing employees spanning 10 countries. We are passionate about delivering an outstanding omnichannel customer experience for brands across the globe. Harnessing intelligent CX technology and AI-driven innovations that can scale teams anywhere, our custom BPO solutions create happy employees and delighted customers. Our irresistible culture results in a smile with each interaction to deliver optimal customer experiences. We enable diverse teams to scale our BPO digital solutions from local to global to create the CX experience brands demand to win and keep customers. We serve as a trusted partner to clients across industries, providing strategic thought leadership, competitive pricing, performance excellence, attractive geos, and talented teams to meet demand and deliver the best value in the industry. Read, see, and hear more at iQor.com.

About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com

Fonte: Business Wire