Updates to Dash Self further improve patient experience, facilitating faster appointment booking without sacrificing provider preferences

ATLANTA: Relatient, the leading patient scheduling platform, has launched the newly enhanced version of its award-winning self-scheduling tool, Dash Self. Named the No. 1 Best in KLAS® solution for patient self-scheduling in 2024, this upgraded version redefines the patient experience, and offers advanced configuration options for provider organizations. These updates are designed to dramatically simplify the self-scheduling experience for both new and existing patients, while significantly reducing the appointment scheduling burden for practice administrators and call centers.

Organizations using Dash Self see nearly one-third of appointments scheduled outside of regular business hours, with an impressive 70% of these booked by new patients through Dash Self. The latest improvements to Dash Self’s workflow streamline this process even further, delivering essential information to patients more quickly and minimizing the steps needed to secure an appointment.

New Dash Self updates include:

• Smart Appointment Finder: Guides patients to find and book appointments easily based on their most important criteria.
• Effortless Referral Scheduling: Enables quick and independent booking of referral appointments without staff intervention.
• Intelligent Patient Identification: Ensures accurate records and reduces abandoned cart frequency.
• Flexible Configuration: Adapts to the unique needs of each practice.
• User-Friendly Interface: Provides a modern, seamless, 24/7 scheduling experience.

“The adoption of the first version of Dash Self was outstanding, but we’ve always been committed to continuous innovation,” said Jeff Gartland, CEO of Relatient. “We’ve listened closely to both patients and providers, and preserved the best aspects of our solution, including our meticulous adherence to provider preferences and rules, while significantly enhancing the patient experience. These transformative updates will supercharge our solution, empowering patients to book appointments faster and enabling practices to increase their volume of self-scheduled appointments.”

Updates to Dash Self have considerably decreased the information required from patients during the appointment booking process. This simplified approach improves patient acquisition and retention, while boosting provider utilization. Enhanced reporting abilities now allow organizations to identify how patients discovered their practice, enabling them to evaluate marketing programs more effectively and determine ROI with precision.

“It’s no secret that healthcare today needs a robust self-scheduling tool to meet patient expectations and improve access to care,” said Kimble Jenkins, CEO at OrthoSouth, “That’s why we’re excited about these enhancements—they are designed with the goal of making it easy for patients to use while intelligently integrating with the specific and often complex preferences of providers.”

Dash Self users can easily transition between previous and new versions, empowering organizations to test the new functionalities before a full-scale rollout. In the coming months, Relatient will introduce even more pioneering features to enhance data collection, patient convenience and provider scheduling.

About Relatient, Inc.

Relatient, Inc., is the premier provider of intelligent patient scheduling and engagement technology, leveraging a data-led approach to enhance access to care. Each year, the platform engages with over 50 million unique patients on behalf of provider groups and health systems nationwide. These solutions drive operational efficiency, increase appointments, reduce no-shows, expedite patient payments, and boost patient satisfaction, all while supporting better health and care quality initiatives. For more information, visit: http://www.relatient.com.

Fonte: Business Wire