Subscriber code report view expedites review of consumer inquiries

PLANO, Texas: Digital Matrix Systems, Inc. (DMS) announced today that BMO Financial Group (BMO), the eighth largest bank in North America by assets, has selected the company’s CreditBrowser® solution. BMO will leverage CreditBrowser® to help streamline its review of credit report inquiries.

BMO provides personal and commercial banking to 13 million customers, supporting consumers and businesses across the U.S., Canada, and in select markets globally. BMO is committed to partnerships that help drive financial inclusion and make banking easier through innovation. With the growing emphasis on credit report accuracy and fair lending standards, the expeditious handling of credit report queries is essential.

CreditBrowser's user-friendly interface will empower BMO to efficiently access credit bureau data, facilitating timely resolution of customer queries regarding their credit reports. The solution's proprietary Subscriber Code report view consolidates information from multiple bureaus, employing clear headers and color coding to easily identify each bureau and streamline the review process.

“BMO takes pride in delivering efficiency and convenience in the banking experience to help our customers make real financial progress,” said Jeoff Begin, Head, U.S. Collections, BMO. “CreditBrowser will help us expedite the management of credit report inquiries and deliver an exceptional level of customer service.”

"With the increased importance of credit report accuracy, it is imperative for banks to continue to evolve customer service processes," said Carson York, Senior Vice President at DMS. "We’re proud to work with BMO in support of the award-winning standards they continue to establish."

About BMO Financial Group

BMO Financial Group is the eighth largest bank in North America by assets, with total assets of $1.4 trillion as of April 30, 2024. Serving customers for 200 years and counting, BMO is a diverse team of highly engaged employees providing a broad range of personal and commercial banking, wealth management, global markets and investment banking products and services to 13 million customers across Canada, the United States, and in select markets globally. Driven by a single purpose, to Boldly Grow the Good in business and life, BMO is committed to driving positive change in the world, and making progress for a thriving economy, sustainable future, and inclusive society. For more information visit www.bmo.com.

About Digital Matrix Systems, Inc.

Founded in 1982, DMS is an international risk management solution provider that helps clients leverage the power of data to make better-informed business decisions. Through an integrated product suite, DMS delivers secure access to consumer and commercial credit bureaus, as well as specialty data providers. As a reliable partner, DMS helps leading companies predict and manage risk in a variety of industries, including financial services, insurance, and brokerage services. The company provides data warehousing, advanced analytics, scoring models, and comprehensive consulting services, delivering strategic solutions tailored to each client’s business goals. For more information, visit www.dms.net.

Fonte: Business Wire