SAN ANTONIO: #AI--Globalgig, a managed communication platform provider for global enterprises, announced that it has enhanced its service management capabilities with the introduction of its Orchestra Insight network intelligence and monitoring platform that enables proactive management, reduces downtime and optimizes performance. Leveraging the latest innovation in artificial intelligence (AI) and machine learning, Orchestra Insight provides customers with advanced network management functionality that includes contextualized monitoring, intelligent event correlation and detailed analytics on equipment and network health at a site level.

Orchestra Insight is a part of Globalgig's groundbreaking SaaS platform, Orchestra, which offers detailed inventory and billing management across all wireline and wireless services, including a white-labeled option for wholesale customers. Orchestra Insight enhances the platform by offering additional functionality and features, including:

• A single, correlated view of real-time network data, displaying the alerts that matter at a site level, thereby eliminating the need to analyze multiple, disparate alerts and notifications
• Integrated service management capabilities across the full spectrum of wireless broadband, SD-WAN, SASE and other network services
• Real-time data and root-cause analysis for faster restoration times
• Contextualized monitoring to reduce notification noise and identify impactful network events
• Visibility and API-enriched reporting across vendors including Palo Alto, Fortinet, Cisco, Cradlepoint, Peplink and Teltonika
• Advanced network intelligence capabilities for more efficient prioritization
• Cutting-edge security, including SOC2 Type 2 compliance
• Customizable dashboards that provide a granular view of network availability, risk, health, and application performance for comprehensive network oversight and reliability
• 100% site-level SLAs to complement existing best-in-class network availability SLAs

"TeleGeography’s data shows that enterprises have moved to SD-WAN and SASE-enabled hybrid WANs to get traffic to the cloud more efficiently, lower costs, boost bandwidth and enhance security,” Greg Bryan, senior manager, Enterprise Research at TeleGeography, shares. “These shifts in the WAN have highlighted the need for new approaches to network management. Tools such as Orchestra Insight can help WAN managers cut through complexity and focus on meeting business needs rather than putting out fires."

“Orchestra Insight is an example of how the latest innovation in service management and monitoring technology can be leveraged to offer improved prioritization of network events, customization and analytics on an integrated services level,” stated Jamie Pugh, Globalgig CTO. “As an MSP, our ultimate aim is to provide customers with the network reliability, efficiency and performance to gain a competitive edge, while simplifying the service management requirement so that they can focus on their core business.”

With the advanced functionality of Orchestra Insight, customers have experienced a 20% improvement in the auto-closure of tickets. Streamlined ticket resolution has resulted in a 25% reduction in ticket volume since January 2024.

For more information on Globalgig’s Orchestra Insight and managed services capabilities, please visit https://globalgig.com/managed-communication-platform/.

About Globalgig

Globalgig is a leader in globally managed communication and connectivity solutions, delivered through our innovative Orchestra platform. Leveraging cutting-edge network management and AI technologies, we drive digital transformation and enhance customer experiences for enterprise networks. By integrating SD-WAN/SASE, wireless, and managed network services, Globalgig offers innovative, customized solutions focused on delivering business outcomes and unmatched flexibility across various technologies, access methods, and carriers. Headquartered in San Antonio, Texas, with offices in the U.S., U.K., France, Switzerland, and the Netherlands, we simplify and optimize the digital transformation process, ensuring superior customer experiences. Discover more at www.globalgig.com.

Fonte: Business Wire