Genesys®, a global cloud leader in AI-powered experience orchestration, today announced an expanded collaboration with Salesforce (NYSE: CRM), the #1 AI CRM, to revolutionize customer and employee ex...
SAN FRANCISCO: Genesys®, a global cloud leader in AI-powered experience orchestration, today announced an expanded collaboration with Salesforce (NYSE: CRM), the #1 AI CRM, to revolutionize customer and employee experiences across sales, healthcare and financial services at Dreamforce 2024.
Together, the companies are helping organizations streamline customer interactions, boost employee productivity and gain richer insights by furthering the unification of data and orchestration through capabilities now tailored to specific industries and roles. The enhanced CX Cloud solution from Genesys and Salesforce empowers global users of Sales Cloud, Health Cloud and Financial Services Cloud to deliver faster, more personalized customer experiences. To reinforce the companies’ commitment to driving innovation and business success, Genesys and Salesforce are highlighting expanded CX Cloud availability, bringing comprehensive experience orchestration and workforce engagement management capabilities to more industries and business units.
Last September, the companies first announced the solution integrating the Genesys Cloud™ platform with Salesforce Service Cloud to help customers spanning global enterprises to midsize regional businesses to unify their data, agents, bots and communication channels for smarter end-to-end customer and employee experiences. Since launching, more than 75 CX Cloud deals have been closed with a diverse set of organizations, including AAA Washington, a Fortune 500 global workplace technology provider and a major luxury retailer.
Expanded availability is now available for the following:
Genesys Adds Digital Channels and Expands Language Support for CX Cloud
Genesys also announced native digital channels, including web messaging and SMS, for CX Cloud, building on existing Genesys Cloud voice capabilities for the solution. CX Cloud users can now bring their own digital and voice channels from Genesys Cloud, helping them manage and measure customer interactions more seamlessly. Additionally, Genesys is expanding support for global organizations through CX Cloud availability in 20 languages, including Spanish, Chinese, Japanese, German and French. Organizations also benefit from the global capabilities of the CX Cloud solution that is available in 20 Genesys Cloud regions powered through Amazon Web Services.
Comments on the News
Genesys Sponsoring, Exhibiting and Speaking at Dreamforce 2024
Genesys is a Groundbreaker-level sponsor at Dreamforce 2024. Genesys is exhibiting at booth #407. In addition, Genesys will demo CX Cloud solution enhancements at the following time:
Session: Demo: Grow Revenue with CX Cloud from Genesys and Salesforce
Time: Wednesday, September 18, at 2:00 PM—2:20 PM PT
Location: Moscone North, LL, Campground, Theater 4
Presenters:
Abstract:
No frills, no fluff; just a live demo. Unlock new opportunities and improve sales KPIs with AI-powered digital engagement, routing and outbound campaigns from CX Cloud — now available on Sales Cloud.
Salesforce, Dreamforce, Data Cloud, Financial Services Cloud, Health Cloud, Industry Cloud, Sales Cloud, and others are among the trademarks of Salesforce, Inc.
About Genesys
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
© 2024 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud CX, GCNow, Experience as a Service, Radarr and AppFoundry are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.
Fonte: Business Wire
Successfully completing a Proof of Concept implementation in Athens, the two Italian companies prove that QKD can be easily implemented also in pre-existing…
Eni's VC company invest in the Italian drone company to develop new solutions for industrial plants monitoring
Oracle recognizes Technology Reply’s ability to develop and deliver pioneering solutions through partnering with Oracle
Scheduled for October, the world's largest startup event will bring together more than 2,000 exhibitors in Dubai, UAE
#BuyersGuide--Many enterprises are bypassing traditional call handling in favor of sophisticated contact center applications that meet customers in the…
#360camera--Insta360 announces the seamless integration of its flagship X4 camera with leading reality capture platforms, setting new standards for efficiency…
Nearly half (46%) of Brits admit to shopping on their phone while at work, according to a new survey conducted by Attentive, an AI-powered SMS and email…
Coronis Health, a leading provider of healthcare revenue cycle management (RCM) solutions, today announced the launch of its completely redesigned website.…