For the 12th consecutive year, Foundever celebrates its status as a top performer in CXM excellence

MIAMI: Foundever®, a global leader in the customer experience (CX) industry, has been recognized as a Leader by the Everest Group in its 2024 Customer Experience Management (CXM) – Service Provider Landscape with Services PEAK Matrix™ Assessment report for the Americas market. This marks the 12th consecutive year the CX leader has received this prestigious position, recognizing its Centers of Excellence and experience labs that are instrumental in developing and deploying innovative digital tools and solutions, including advanced analytics, automation and AI technologies.

“In a rapidly evolving landscape where customer expectations continue to rise, we are honored to be recognized as a Leader for the 12th consecutive year by Everest Group,” said Laurent Uberti, President & CEO of Foundever. “This achievement reflects our constant commitment to innovation and excellence in the customer experience industry. Our Centers of Excellence are at the heart of our mission to provide transformative solutions that meet and exceed our clients’ needs. We remain dedicated to leveraging cutting-edge technologies and insights to solve problems efficiently across every customer engagement, ultimately driving meaningful connections between brands and their customers.”

The Everest Group PEAK Matrix® is a framework to assess the relative market impact, vision and capability of service providers. Through detailed evaluations of service providers companies are awarded three classification categories: Leaders, Major Contenders and Aspirants. Leaders demonstrate exceptional innovation and transition management in their engagements while enhancing technological capabilities through proprietary solutions, partnerships or acquisition.

“Foundever has built a network of Centers of Excellence and experience labs, dedicated to pioneering and delivering cutting-edge digital tools and solutions in key customer experience areas,” says David Rickard, Partner, Everest Group. “It has created a suite of proprietary CX tools and AI technologies, such as OneSource and EverGPT, catering to a diverse range of clients in the region that compliment Foundever for its ease of doing business, strong multilingual capabilities, and consistency in delivery. This has contributed to Foundever being positioned as a Leader in Everest Group's Customer Experience Management (CXM) Americas– PEAK Matrix® Assessment 2024.”

Download the report here and learn more about Foundever at foundever.com.

About Foundever®

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.

Get to know us at www.foundever.com and connect with us on LinkedIn, X, Facebook, YouTube and Instagram.

Fonte: Business Wire