Fifth annual awards celebrate organizations using Talkdesk artificial intelligence-powered solutions in innovative ways to modernize customer experience and improve business outcomes and the bottom line 

• Winners and honorees worldwide across diverse industries achieved improved contact center results, including increased net promoter score (NPS) and customer satisfaction (CSAT) and lowered operating expenditure (OpEx).
• Talkdesk customer experience (CX) solutions empower awards winners to streamline agent training and productivity, gain real-time data and insights to deliver hyper-personalized customer experience, and improve customer self-service.
• Among this year’s winners, 88% are using the Talkdesk Ascend AI portfolio to respond to customers’ needs and wants seamlessly across channels with personalized, intelligent service and to predict and prepare for their future needs and wants.

SAN FRANCISCO: #CX--Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced the winners of its fifth annual CX Innovators Awards. The awards program recognizes companies that have excelled at using Talkdesk contact center solutions to enhance outcomes at each step of the customer journey and deliver best-in-class customer experience.

This year’s winners and honorees span diverse industries, demonstrating the value of precise, real-time CX solutions for accelerating agent training and tasks, and enabling accurate, hyper-personalized customer interactions from human or virtual agents. The winning companies cited increased response rates, reduced call handling time, a higher net promoter score (NPS), and a higher customer satisfaction (CSAT) score, all while lowering operating expenditure (OpEx). Beyond these contact center metrics, CX was a key driver of customer loyalty and revenue growth.

Below is the complete list of 2024 honorees:

CX Innovator Award

• Winners: Just Eat Takeaway.com, Fortem
• Honorable Mentions: Ouro, MANGO

AI Innovator Award

• Winner: Collins Community Credit Union
• Honorable Mentions: World Vision Canada, Checkr

CX Transformation Award

• Winner: Medela

CX Revenue Growth Leader Award

• Winner: TireHub
• Honorable Mention: MaxorPlus Pharmacy

CX Rookie of the Year Award

• Winner: Teka Group
• Honorable Mention: Nassau Financial Group

CX Social Impact Award

• Winner: JK Moving Services
• Honorable Mentions: BCLC, World Vision Canada

AI Rookie of the Year

• Winner: Metro Finance
• Honorable Mentions: Credit Union 1, Evara Health

Partnered CX Innovation

• Winner: Chartis on behalf of Children’s Hospital of Orange County
• Honorable Mention: ViPcom on behalf of Centric Netherlands

AI-Powered CX Transformation Award

• Winner: BCLC
• Honorable Mentions: Memorial Healthcare System, Municipal Credit Union

CX Efficiency Leader Award

• Winner: Evara Health
• Honorable Mentions: Collins Community Credit Union, Michaels

CX Visionary Award

• Winner: JK Moving Services
• Honorable Mentions: BCLC, Serta Simmons Bedding

Among this year’s winners, 88% are using the Talkdesk Ascend AI™ portfolio to respond to customers’ needs and wants seamlessly across channels with personalized, intelligent service and to predict and prepare for their future needs and wants. These invaluable insights enable companies to really listen to their customers and make them feel more connected—improving customer experiences, reducing costs, and driving operational efficiencies.

An independent judging panel of CX professionals chose the 2024 CX Innovators Award winners and honorable mentions in 11 categories:

• Jon Arnold, J Arnold & Associates
• Nate Brown, CX Accelerator
• Francisco España, Microsoft
• Nancy Jamison, Frost & Sullivan
• Zeus Kerravala, ZK Research
• Sheila McGee-Smith, McGee-Smith Analytics, LLC

Learn more about the companies recognized as winners and honorable mentions on the CX Innovators Awards website.

Supporting Quote

Tiago Paiva, chief executive officer and founder of Talkdesk, commented: “Congratulations to all the winners of the 2024 CX Innovators Awards. It’s rewarding to see organizations worldwide from diverse industries transform their contact centers with Talkdesk CX solutions. These companies have proven that they are not only better equipped to solve customer experience challenges, but are also driving value for their businesses and bottom lines. This year’s awards winners offer top guidance for any business that wants to see a rise in customer satisfaction and business outcomes.”

About Talkdesk

Talkdesk® is on a mission to rid the world of bad customer experience. With our cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies. With specialized workflows and integrations delivered out of the box for our Industry Experience Clouds, Talkdesk accelerates value for our customers faster and more simply than legacy or one-size-fits-all solutions.

Partnering with enterprises globally, we deliver continuous innovation and breakthrough results. Our commitment to reliability and security, paired with our track record of delivering on promises, sets us apart in the industry. Elevate customer experiences, streamline operations, and increase revenue with Talkdesk. Companies that love their customers use Talkdesk.

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Fonte: Business Wire