The fifth annual Khoros customer awards celebrate companies that deliver exceptional customer experiences through the use of brand-owned communities, modern digital channels and AI.

AUSTIN, Texas: #brandcommunities--Khoros, a leader in online communities and customer engagement software, proudly announces the winners of its 2024 Kudos Awards. These prestigious awards recognize leading brands that go above and beyond to connect with their customers by leveraging cutting-edge technologies, including AI and automation, across the digital channels customers prefer, such as chat, messaging, and brand-owned online communities.

Celebrating Innovation in Online Communities and Customer Engagement

In today’s fast-paced digital world, every brand aims to create loyal, satisfied customers. However, only a few rise above by embracing innovative yet customer-centric strategies on modern digital channels to deliver seamless and personalized brand experiences.

Each year, Khoros honors these standout companies with its Kudos Awards, highlighting brands that set the bar for customer engagement excellence. These awards celebrate companies that build and foster trust through engaging online communities and deliver measurable results with smarter, more efficient customer engagement and support solutions.

The 2024 Award Winners

Each year, Kudos Award winners are determined through a combined process of peer voting and evaluations by a panel of judges. The winners are:

Ultra Mobile | Winner, Best-in-Class AI

Qlik | Winner, Best-in-Class Community

Lucky Mobile | Winner, Best-in-Class Customer Service

Fortinet | Winner, Best Time-to-Value Community Strategy

Upwork | Winner, Best Education & Learning Community

Zoom | Winner, Best Customer Support Community

Instacart | Winner, Most Innovative Community User Experience

Atlassian | Winner, Best Community for Product Adoption & Innovation

HubSpot | Winner, Best Peer-to-Peer Knowledge Sharing Community

SAS Institute | Winner, Best Use of Data and Insights for Community

“These companies are truly raising the standard for customer engagement,” said Chris Tranquill, CEO of Khoros. “This year’s winners are inspiring examples of how a clear vision, empowered teams, and the right technology come together to create meaningful, transformative customer experiences. They show us what’s possible when innovation and customer-centricity drive a brand’s strategy.”

Visit Khoros.com to learn more about each winner’s innovative submission.

About Khoros

Khoros' award-winning enterprise software makes it easier for complex brands to engage with customers at scale across all digital, social, and brand-owned channels. Whether it's for service and support, communications, or sales, the solutions powered by advanced automation and AI unlock more consistent, personalized, and helpful omni-channel interactions between brands and their audiences. Backed by the leading investment firm Vista Equity Partners, Khoros serves 2,000 of the world's most reputable companies, including a third of the Fortune 100, and consistently receives recognition as a Best Place to Work. For more information, please visit Khoros.com.

Fonte: Business Wire