OMAHA, Neb.: WaveCX, provider of personalized, digital product engagement solutions for financial institutions, has launched a new documentation site, powered by its AI-driven generative search tool Curator, along with a comprehensive 3X platform release, setting new standards for how financial institutions can manage, educate and engage with customers and employees.

WaveCX’s new documentation site taps the AI-driven power of Curator, positioning FIs to manage complex digital solutions with ease. Going beyond basic search functionality, Curator delivers a robust search solution capable of navigating extensive content libraries while powering an educational experience for FIs’ customers and employees. Granting faster access to the necessary resources to train employees and engage customers, the documentation site provides instant access to:

• Product demos to support sales and educational efforts;
• Training resources for employees, reducing onboarding time and enhancing service consistency;
• Documentation and marketing materials, empowering FIs to keep information current and tailored; and
• Feedback tools for customer data updates to drive better customer experiences.

The 3X release of WaveCX’s platform introduces new features designed to streamline the user experience and enhance engagement, offering FIs more control over the content across their digital channels. The latest updates to the platform include:

• Curator: WaveCX’s AI-driven search engine delivers accurate, context-driven results in real time. Using advanced AI and semantic search to find the most relevant information across internal and external sources, Curator makes it easier for users to get instant answers and find key content fast.
• 3D Demos: With 3D Device options, FIs can bring demos to life through immersive, high-fidelity presentations. Users can adjust the position and orientation of the device within the demo, creating engaging and interactive product walkthroughs.
• Layout Controls: With customizable layouts, FIs can choose from various presets or fully control what components to display, all while saving custom configurations as presets for easy reuse in future demos. Whether it’s a minimalistic look or a feature-rich interface, the layout flexibility helps FIs tailor the demo experience and transform demos into attention-grabbing ads.
• Demo Children: Designed to help FIs create variations of demos that inherit core settings from a parent demo, the “Children” feature offers customization with unique content or layouts while also keeping demos organized. This feature allows for flexible, scalable management of different demo versions, ensuring consistency across related demos.

“These latest updates are indicative of how WaveCX is transforming the industry and reflect our dedication to continual improvement and enhancement of our platform,” said Jon Tvrdik, CEO and founder. “By combining AI-driven technology with flexible, high-engagement features, we’re revolutionizing how FIs manage and present their digital offerings. These latest innovations allow our clients to deliver faster, smarter and more personalized experiences, driving meaningful engagement and operational efficiency.”

About WaveCX

WaveCX is a cutting-edge platform designed to streamline operations and boost customer and employee engagement for financial institutions. With a focus on enabling banks and credit unions to leverage their existing data and drive better outcomes, WaveCX is helping define how FIs think about engagement through the digital channel. For more information, visit wavecx.com.

Fonte: Business Wire