Streamlined Automation, Robust Scripting and Advanced Ticketing Now Tailored for Corporate IT Departments

TAMPA, Fla.: Syncro, a leading platform provider of IT management and MSP solutions, today announced the launch of its IT management platform designed specifically for internal IT departments.

Syncro’s platform leverages AI and automation to drive efficiencies for IT teams, delivering comprehensive functionality including endpoint management, AI-powered tools, automated ticketing, advanced scripting capabilities, and integrated remote access. IT professionals can configure workflows to automate alert handling, troubleshoot issues, run scripts, confirm results, and notify technicians—all from a single interface. Originally developed for managed service providers (MSPs), the platform has been adapted to address the unique challenges faced by internal IT teams.

Simplifying IT Management with All-in-One Solution

“While our platform was originally developed for MSPs, we have seen increasing demand from internal IT departments as their operational needs are very similar,” said Michael George, CEO of Syncro. “In response to this demand, we have taken our proven, commercial-grade MSP platform and tailored it specifically for IT teams. By leveraging automation and AI, we help IT professionals streamline operations, achieve greater efficiency, and drive business success.”

Built to enhance productivity within corporate IT environments, Syncro’s platform combines ease of use with enterprise-level functionality. Its scripting engine offers one of the industry’s most accessible and powerful scripting capabilities on the market, providing IT professionals with the control and flexibility needed to manage internal networks, devices, and support services efficiently.

Key Features and Benefits

• Enhanced Endpoint Management: Centralized monitoring and management ensures that all endpoints are secure, up-to-date, and operating efficiently.
• Powerful Scripting and Automation Tools: The platform leverages AI and automation to streamline operations with:
  • A library of prebuilt, pretested, curated scripts for rapid deployment.
  • Support for multiple trigger levels to execute scripts globally or based on a specific user, endpoint alerts, and ticket submission.
  • The ability to create custom tray icons for user-driven tasks like printer setup or password changes.
  • AI-triggered ticket automations based on user ticket content, sentiment, and classifications to accelerate remediation and improve end-user satisfaction.
  • Integration of custom fields and platform variables to trigger and interact with scripts, enabling IT departments to tailor the platform to meet their specific needs.
• Advanced Ticketing System: Streamlines the ticketing process with automated workflows, real-time updates, and AI-powered classification to enhance end-user satisfaction and improve response times.
• Integrated Remote Access: Enables remote troubleshooting and support, reducing downtime and increasing responsiveness to internal user needs.

Real-World Impact

Florida’s Highlands County Sheriff’s Office uses Syncro to support over 1800 assets critical to its field operations, including over 100 MCTs (mobile computer terminals) in patrol cars. “Syncro’s scripting capabilities have been a game changer for us,” said Mike Chambers, network director, Highlands County Sheriff’s Office. “While other platforms offer PowerShell, Syncro provides scripting that is tightly integrated with its platform, enabling us to create, modify, and update custom fields. This integration allows us to leverage various facets of the platform in ways other platforms can't. For example, we can detect if a firewall is up and running, update a status checkbox, and trigger an automation based on its up/down status."

Availability

The Syncro IT management platform is available immediately, providing internal IT departments with enterprise-grade tools to optimize their internal operations.

About Syncro

Syncro is a leader in the managed service provider (MSP) industry, offering one of the easiest-to-use, full-featured platforms tailored for MSPs and IT service management organizations. Unlike other vendors' bolt-on-AI approach, Syncro has infused AI into its Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) solutions, providing seamless and powerful capabilities without adding unnecessary complexity. Syncro’s deeply embedded AI enables MSPs and IT professionals to leverage AI naturally as part of their daily work, empowering them to be more effective and efficient. The company’s all-in-one packaging and unlimited endpoint pricing offer a transparent and straightforward value. With dedicated partner support and over 50 third-party tool integrations, Syncro enables IT professionals to reduce labor costs, boost productivity, and scale their businesses profitably. Discover more at SyncroMSP.com or follow SyncroMSP on X and LinkedIn.

Fonte: Business Wire