#agenticai--Kore.ai, a global leader in enterprise AI, today announced AI for Process, a no-code platform that fundamentally transforms how enterprises automate and optimize knowledge-intensive operat...
Futureproof Agentic Capabilities to Drive Business Process Efficiency and Innovation
ORLANDO, Fla.: #agenticai--Kore.ai, a global leader in enterprise AI, today announced AI for Process, a no-code platform that fundamentally transforms how enterprises automate and optimize knowledge-intensive operations. AI for Process empowers enterprises to rapidly build, deploy, and manage custom AI agents or Agentic Apps at scale that can understand context, make complex decisions, and orchestrate sophisticated Agentic workflows. The platform's agnostic approach to cloud and AI models, customizable tools, and seamless integration with diverse systems enable organizations to quickly and securely optimize enterprise processes.
Overcoming Traditional Process Automation Limitations
Studies reveal that traditional process automation struggles in decision-making and scaling. AI for Process overcomes these limitations while unlocking new possibilities for enterprise operations, driving a fundamental shift from rules-based process automation to intelligent process orchestration.
AI for Process introduces a proprietary Agentic RAG (Retrieval-Augmented Generation), which seamlessly integrates advanced retrieval with intelligent agent orchestration, resulting in unmatched accuracy and contextual understanding. It can understand, reason, and adapt, significantly reducing the need for human intervention while maintaining control over data security and compliance, processes, and outcomes.
Unleashing Untapped Automation Opportunities
By 2028, Gartner predicts agentic AI will be included in 33% of enterprise software applications. AI for Process opens an entirely new automation class with futuristic capabilities:
"Traditional enterprise process automation was limited by rigid, rule-based systems lacking any autonomy," said Raj Koneru, CEO & Founder of Kore.ai. "With the advent of advanced AI models capable of evaluation and reasoning, we’re ushering in a new era where intelligent AI agents can independently manage business processes, reducing over-reliance on human support. AI for Process enables enterprises to design scalable, reliable Agentic Apps that redefine efficiency while elevating humans into more strategic, supervisory roles."
Business Outcomes That Matter
AI for Process is delivering transformative automation efficiencies for customers, achieving 40-60% faster processing, 35-45% operational cost savings, and about 60% reduction in human review dependency. Early use cases span customer support, loan application and KYC processing, support ticket analysis, automated knowledge creation, contract analysis, lead processing, proposal generation, and more.
A leading North American healthcare provider realized a 30-second reduction in average handle time (AHT) and a 90% improvement in call wrap accuracy. These advancements enhanced operational efficiency and customer satisfaction, highlighting the agentic platform’s ability to transform knowledge-intensive processes and improve business outcomes.
“The future of enterprise operations lies in AI agents collaborating to manage and optimize processes under human supervision,” said Prasanna Arikala, CTO and Head of Products of Kore.ai. “These agents will operate autonomously, seamlessly discovering and working with each other. Achieving this vision requires a robust AI agent platform integrating autonomous agents, advanced knowledge retrieval, and intelligent orchestration. With AI for Process, we’re delivering these future-ready capabilities today.”
To learn more about how AI for Process can help you make business workflows efficient, join our virtual launch event or visit here.
About Kore.ai
Kore.ai is a leading provider of advanced AI with over a decade of experience in helping large enterprises realize business value through the safe and responsible use of AI. It provides comprehensive offerings for AI work, process automation and customer service use cases coupled with an AI agent platform and no-code tools for custom development and deployment at enterprise scale. Kore.ai takes an agnostic approach to model, data, cloud and applications used, giving customers freedom of choice. Trusted by over 500 partners and 450 Fortune 2000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers including in India, the UK, the Middle East, Japan, South Korea, and Europe. Visit Kore.ai to learn more.
Fonte: Business Wire
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