BOSTON: InvoiceCloud, a leading solution for digital bill payment services, has teamed up with POWERCONNECT.AI, the leading AI accelerator for the energy and utility industry, to offer integrated AI and payment solutions for utilities that elevate the customer experience with advanced features designed for both customers and service agents.

This AI expansion allows InvoiceCloud to better support clients using Oracle, SAP, and other Customer Information Systems (CIS), and further champion customers by providing additional integrations to make digital payments more convenient and user-friendly for everyone. Together, InvoiceCloud and POWERCONNECT.AI will enable utilities to automate interactions, streamline operations, and enhance customer and employee experiences through features like AI digital assistants, multilingual self-service capabilities, and GenAI-powered Training Assist for simplified training and onboarding.

“We are thrilled to partner with InvoiceCloud, a premier company that shares our innovation-driven mindset and mission to enhance user experiences," said Steve Dawson, Founder & CEO of POWERCONNECT.AI. "By leveraging our AI technology alongside InvoiceCloud's leading payment platform, we aim to transform the payment experience for both agents and customers, making bill payments easier, more intuitive, and more seamless than ever. After all, AI is only as intelligent as the data that informs it.”

“At InvoiceCloud, we’re always looking for ways to enhance customer engagement, and working with POWERCONNECT.AI—who has partnerships within the Oracle and SAP ecosystems—helps support that goal," said David Nieves, AVP, Alliances at InvoiceCloud. "Integrating digital payments into AI-powered interactions will help create a faster, more efficient experience for today’s payers."

Learn more about the benefits of InvoiceCloud and POWERCONNECT.AI’s joint solution here.

About InvoiceCloud

InvoiceCloud provides modern digital payment, customer engagement, and outbound disbursement solutions. The company services more than 3,200 customers across the utility, government and insurance industries and is a leader in the electronic bill presentment and payment (EBPP) space. InvoiceCloud’s SaaS platform enables continuous enhancements to the customer experience resulting in higher digital payment, AutoPay, and paperless adoption rates. By switching to InvoiceCloud, clients can improve customer engagement and satisfaction while lowering costs, accelerating payments, and reducing staff workloads. To learn more, visit InvoiceCloud.com.

About POWERCONNECT.AI Inc.

POWERCONNECT.AI is a leading AI innovator for the energy and utility industry, transforming customer experiences and operations with GenAI-powered solutions. Founded in 2023, POWERCONNECT.AI's ValAI™ platform integrates seamlessly with systems like Oracle and SAP, offering multilingual self-service, AI-driven training, and pre-built integrations with AMI, payment, and outage management systems. Empowering utilities nationwide, POWERCONNECT.AI delivers intuitive, all-in-one solutions tailored to industry needs.

Non-Affiliate Disclaimer

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Fonte: Business Wire