CLAYTON, Mo.: NUSO, an innovative provider of cloud communication solutions, is excited to unveil NUSO Connect Recorder at ITExpo on February 11, revolutionizing how businesses of all sizes and across industries manage and secure their communications.

NUSO Connect Recorder is a secure, AI-backed call and contact recording solution that helps businesses stay compliant, enhances customer service, and streamlines operations. It offers sentiment analysis, transcription, and flexible integration with NUSO’s UCaaS, SIP Trunking, and Connect solutions including integration with Microsoft TeamsTM and other collaboration platforms, making it easy to fit into any business’s communication setup.

“NUSO Connect Recorder offers advanced compliance, role-based access, and data security,” said Ryan Henley, Chief Revenue Officer at NUSO. “It seamlessly integrates with unified communications platforms, including Microsoft Teams, providing businesses with a comprehensive and flexible recording solution that meets the latest regulatory requirements.”

With increasing regulatory requirements, businesses must ensure that they meet compliance regulations and protect sensitive information such as personal identifiable information (PII) and sensitive healthcare information (HIPPA). Additionally, restricting data access and sharing are at the heart of GDPR, CCPA, and other similar data protection frameworks. Communication recording is essential for auditing, dispute resolution, employee training, and maintaining adherence to industry guidelines—both within and beyond formal contact center environments.

Key Benefits of NUSO Connect Recorder:

• Regulatory Compliance – Meet government regulations and industry guidelines with advanced security protocols and encryption.
• Information Security – Secure, flexible configurations for recording solutions tailored to specific business needs, industries, and geographies.
• Customer Service – Gain actionable insights through recorded interactions.
• Streamline Operations – Utilize analytics-driven insights to improve performance and decision-making.

Beyond compliance and security, NUSO Connect Recorder features a user-friendly interface with intuitive navigation, making it easy for businesses to manage recordings efficiently. Advanced tagging and commenting capabilities enable teams to organize and annotate recordings, improving collaboration and expediting the retrieval of critical data. Additionally, AI-powered transcription and sentiment analysis provide deep insights into customer interactions, allowing businesses to enhance engagement, track trends, and improve overall service quality.

Patrick Foster, VP of Channel Solutions at NUSO, emphasized the value of this new solution for partners and businesses alike: “NUSO Connect Recorder gives our customers and channel partners the ability to deliver secure, scalable, and regulatory-compliant recording solutions. With its intuitive interface and robust integration capabilities, businesses can focus on growth while maintaining peace of mind.”

NUSO Connect Recorder enables organizations to confidently maintain compliance while securing sensitive customer and business data.

About NUSO

NUSO connects business owners with their customers simply, reliably, and affordably. With a focus on small and midsize businesses, NUSO provides advanced Unified Communications and Collaboration (UC&C) solutions, ensuring customers have access to cutting-edge technologies without the complexity or cost traditionally associated with enterprise-grade solutions. NUSO’s platform is recognized for its resilience, inbound redundancy, and responsive, high-quality support. Recently achieving ISO 27001:2022 certification, NUSO remains committed to providing secure and reliable communication solutions worldwide, ensuring businesses stay connected with industry-leading technology.

For more information, visit www.nuso.cloud.

Fonte: Business Wire