SAN MATEO, Calif.: SurveyMonkey today announced it has updated SurveyMonkey for Salesforce on Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts, providing customers new ways to automate beautiful, personalized email surveys with Salesforce.

The SurveyMonkey Salesforce integration is currently available for SurveyMonkey for CX and SurveyMonkey Enterprise customers on AppExchange at https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EOBliUAH.

Key benefits of the enhanced SurveyMonkey for Salesforce integration include:

• Easy, automated survey programs: Create and send personalized email surveys and automatically generate outbound messages right within the SurveyMonkey integration – even without in-depth technical expertise.
• Unlock full SurveyMonkey email collector functionality: Including analytics, automated email follow-up, HTML formatting, and embedding the first question within an email to boost response rates.
• Hyper-personalize survey emails: Couple survey data with existing customer information in Salesforce to create targeted campaigns and hear from more of your customers at scale.
• Trusted AppExchange solution: Benefit from the security and reliability of a Salesforce AppExchange listed solution

With the SurveyMonkey Salesforce integration, users can build a 360-degree view of the customer by monitoring key customer experience metrics like customer satisfaction score (CSAT), Net Promoter Score (NPS®), and customer effort score (CES) alongside Salesforce data. This empowers organizations to make better-informed decisions and better understand how feedback impacts growth and retention.

Comments on the News

• “Customer experience leaders choose SurveyMonkey because we make it easy to get started quickly and deliver actionable insights,” said Priya Gill, global head of marketing at SurveyMonkey. “SurveyMonkey for Salesforce is one of our most popular integrations. We’re excited to empower our customers to make even better data-driven decisions from right within their existing Salesforce workflows.”
• “The updated SurveyMonkey for Salesforce on AppExchange will provide customers with deeper insights to continue to build customer loyalty and covert prospects,” said Alice Steinglass, Executive Vice President and General Manager, Platform, Salesforce. “AppExchange is constantly evolving to connect customers with the right apps and experts for their business needs.”

Learn more and get in touch with the SurveyMonkey team at: https://www.surveymonkey.com/mp/salesforce-integration-surveys/.

Salesforce, AppExchange and others are among the trademarks of Salesforce, inc.

Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts, empowers companies, developers and entrepreneurs to build, market and grow in entirely new ways. Since its launch in 2006, the platform has grown to include more than 8,000 apps and experts, with over 12 million customer installs. AppExchange connects customers of all sizes and across industries to ready-to-install or customizable apps and Salesforce-certified consultants to solve any business challenge.

About SurveyMonkey

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips. Trusted by millions–from startups to Fortune 500 companies–SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.

Additional Resources

• Follow Salesforce on LinkedIn and X
• Follow SurveyMonkey on LinkedIn and X

Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.

Fonte: Business Wire