TaskUs Announces Fiscal Fourth-Quarter and Full-Year 2024 Results
TaskUs, Inc. (Nasdaq: TASK), a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, today announced its results for the f...
NEW BRAUNFELS, Texas: TaskUs, Inc. (Nasdaq: TASK), a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, today announced its results for the fourth quarter and full year ended December 31, 2024.
- Fourth quarter total revenue of $274.2 million, 17.1% year-over-year growth. Exceeding the top-end of our guidance by $4.9 million.
- Net Income of $8.9 million, Net Income margin of 3.2%.
- Adjusted Net Income of $28.5 million, Adjusted Net Income margin of 10.4%.
- Diluted EPS of $0.10, Adjusted EPS of $0.31.
- Adjusted EBITDA of $53.8 million, Adjusted EBITDA margin of 19.6%.
- Net cash provided by operating activities of $40.7 million, Free Cash Flow of $20.4 million and 37.9% conversion of Adjusted EBITDA to Free Cash Flow. Adjusted Free Cash Flow of $25.1 million and 46.7% conversion of Adjusted EBITDA to Adjusted Free Cash Flow.
“In 2024, we delivered on our goal of returning the company to growth, ending the year with 17.1% year-over-year revenue growth, and the highest revenue quarter in TaskUs' history. Our full-year revenue of $995 million also set a new company record,“ said Co-Founder and CEO, Bryce Maddock. “Looking ahead to 2025, we aim to sustain this momentum. We expect total revenue for the full year 2025 to range between $1.095 and $1.125 billion, with an Adjusted EBITDA margin of approximately 21%.”
Fourth Quarter and Full Year 2024 Financial and Frontline Highlights
($ in thousands, except per share amounts) | Three months ended |
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| Year ended |
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| 2024 |
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|
| 2023 |
|
| % Change |
|
| 2024 |
|
|
| 2023 |
|
| % Change | |||
Service revenue | $ | 274,242 |
|
| $ | 234,264 |
|
| 17.1 | % |
| $ | 994,985 |
|
| $ | 924,365 |
|
| 7.6 | % |
Net income | $ | 8,859 |
|
| $ | 16,277 |
|
| (45.6 | )% |
| $ | 45,870 |
|
| $ | 45,690 |
|
| 0.4 | % |
Net income margin |
| 3.2 | % |
|
| 6.9 | % |
|
|
|
| 4.6 | % |
|
| 4.9 | % |
|
| ||
Adjusted Net Income | $ | 28,500 |
|
| $ | 32,248 |
|
| (11.6 | )% |
| $ | 118,684 |
|
| $ | 126,542 |
|
| (6.2 | )% |
Adjusted Net Income margin |
| 10.4 | % |
|
| 13.8 | % |
|
|
|
| 11.9 | % |
|
| 13.7 | % |
|
| ||
Diluted EPS | $ | 0.10 |
|
| $ | 0.18 |
|
| (44.4 | )% |
| $ | 0.50 |
|
| $ | 0.48 |
|
| 4.2 | % |
Adjusted EPS | $ | 0.31 |
|
| $ | 0.35 |
|
| (11.4 | )% |
| $ | 1.29 |
|
| $ | 1.32 |
|
| (2.3 | )% |
Adjusted EBITDA | $ | 53,795 |
|
| $ | 59,016 |
|
| (8.8 | )% |
| $ | 209,867 |
|
| $ | 220,797 |
|
| (5.0 | )% |
Adjusted EBITDA margin |
| 19.6 | % |
|
| 25.2 | % |
|
|
|
| 21.1 | % |
|
| 23.9 | % |
|
| ||
Net cash provided by operating activities | $ | 40,658 |
|
| $ | 39,775 |
|
| 2.2 | % |
| $ | 138,888 |
|
| $ | 143,670 |
|
| (3.3 | )% |
Free Cash Flow | $ | 20,375 |
|
| $ | 31,684 |
|
| (35.7 | )% |
| $ | 99,784 |
|
| $ | 112,675 |
|
| (11.4 | )% |
Conversion of Adjusted EBITDA to Free Cash Flow |
| 37.9 | % |
|
| 53.7 | % |
|
|
|
| 47.5 | % |
|
| 51.0 | % |
|
| ||
Adjusted Free Cash Flow | $ | 25,137 |
|
| $ | 31,684 |
|
| (20.7 | )% |
| $ | 107,357 |
|
| $ | 131,016 |
|
| (18.1 | )% |
Conversion of Adjusted EBITDA to Adjusted Free Cash Flow |
| 46.7 | % |
|
| 53.7 | % |
|
|
|
| 51.2 | % |
|
| 59.3 | % |
|
| ||
- Delivered accelerating year-over-year growth across all three service lines in Q4.
- Expect to sustain accelerating, double-digit year-over-year growth in Q1 of 2025.
- Ended 2024 with approximately 200 clients, more than half of which had revenue of $1 million or more.
- Added 4,200 teammates since the third quarter, ending the year with 59,000 teammates.
- Named a Major Contender in Everest Group's B2B Sales Services PEAK Matrix® 2024 in January 2025.
“In the fourth quarter of 2024, we generated total revenue of $274.2 million, driven by strong growth across all three Service Lines and higher-than-expected volumes from both new and existing clients across a diverse range of industries,” said Chief Financial Officer, Balaji Sekar. “For the full year 2024, we delivered $995.0 million in revenue and $209.9 million in Adjusted EBITDA, achieving an Adjusted EBITDA margin of 21.1%. Adjusted Free Cash Flow totaled $107.4 million, resulting in a strong year-end balance sheet, including $192.2 million in cash as well as $190 million in revolver capacity. Our 2024 results and early 2025 momentum have positioned us well for 2025.”
First Quarter and Full Year 2025 Outlook
For the first quarter and full year 2025 TaskUs expects its financial results to include:
| 2025 Outlook | ||
| First Quarter |
| Full Year |
Revenue (in millions) | $270.0 to $272.0 |
| $1,095 to $1,125 |
Revenue growth (YoY) at midpoint | 19.1% |
| 11.6% |
Adjusted EBITDA Margin1 | ~20% |
| ~21% |
Adjusted Free Cash Flow (in millions)2 | N/A |
| ~$100 |
| | |||
Conference Call Information
TaskUs senior management will host a conference call today to discuss the Company’s fourth quarter and full year 2024 financial results and financial outlook. This call is scheduled to begin at 5:00 pm ET. Analysts and investors who wish to participate in the call can register by visiting the following link:
https://register-conf.media-server.com/register/BI5cade07085f94ef2bded0b2f29abc38f
To listen to a live audio webcast, please visit TaskUs’ Investor Relations website at IR.Taskus.com. A replay of the audio webcast will be available on the same website for 12 months following the call. At the time of the conference call and webcast, the Company will post a slide presentation and other materials available on its website.
About TaskUs
TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in fast-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, technology, financial services and healthcare. As of December 31, 2024, TaskUs had a worldwide headcount of approximately 59,000 people across 28 locations in 12 countries, including the United States, the Philippines and India.
Forward-Looking Statements
This press release contains “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements include all statements that are not historical facts, and further include, without limitation, statements reflecting our current views with respect to, among other things, our operations, our financial performance, our industry, the impact of the macroeconomic environment on our business, and other non-historical statements including the statements in the “First Quarter and Full Year 2025 Outlook” section of this press release. In some cases, you can identify these forward-looking statements by the use of words such as “outlook,” “believes,” “expects,” “potential,” “continues,” “may,” “will,” “should,” “could,” “seeks,” “predicts,” “intends,” “trends,” “plans,” “estimates,” “anticipates,” “position us” or the negative version of these words or other comparable words. Such forward-looking statements are subject to various risks and uncertainties. Accordingly, there are or will be important factors that could cause actual outcomes or results to differ materially from those indicated in these statements. These factors include but are not limited to: the dependence of our business on key clients; the risk of loss of business or non-payment from clients; our failure to cost-effectively acquire new clients; the risk that we may provide inadequate service or cause disruptions in our clients’ businesses or fail to comply with the quality standards required by our clients under our agreements; our inability to anticipate clients’ needs by adapting to market and technology trends; utilization of artificial intelligence by our clients or our failure to incorporate artificial intelligence into our operations; unauthorized or improper disclosure of personal or other sensitive information, or securities breaches and incidents; negative publicity or liability or difficulty recruiting and retaining employees; our failure to detect and deter criminal or fraudulent activities or other misconduct by our employees or third parties; global economic and political conditions, especially in the social media and meal delivery and transport industries from which we generate significant revenue; the dependence of our business on our international operations, particularly in the Philippines and India; our failure to comply with applicable data privacy and security laws and regulations; fluctuations against the U.S. dollar in the local currencies in the countries in which we operate; our inability to maintain and enhance our brand; competitive pricing pressure; our dependence on senior management and key employees; increases in employee expenses and changes to labor laws; failure to attract, hire, train and retain a sufficient number of skilled employees to support operations; our inability to effectively expand our operations into countries or industries in which we have no prior operating experience and in which we may be subject to increased business, economic and regulatory risks; reliance on owned and third-party technology and computer systems; failure to maintain asset utilization levels, price appropriately and control costs; the control of affiliates of Blackstone Inc. and our Co-Founders over us; the dual class structure of our common stock; and the volatility of the market price of our Class A common stock. Additional risks and uncertainties include but are not limited to those described under “Risk Factors” in the Company’s Annual Report on Form 10-K for the year ended December 31, 2023 filed with the Securities and Exchange Commission (the “SEC”) on March 8, 2024, as such factors may be updated from time to time in our filings with the SEC, including the Company’s Annual Report on Form 10-K for the fiscal year ended December 31, 2024, which is expected to be filed no later than March 15, 2025, which are or will be accessible on the SEC’s website at www.sec.gov. These factors should not be construed as exhaustive and should be read in conjunction with the other cautionary statements that are included in the Company’s SEC filings. You are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date the statement was made. TaskUs undertakes no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future developments or otherwise, except as required by law.
Non-GAAP Financial Measures
TaskUs supplements results reported in accordance with United States generally accepted accounting principles (“GAAP”), with non-GAAP financial measures, such as Adjusted Net Income, Adjusted Net Income Margin, Adjusted Earnings Per Share, EBITDA, Adjusted EBITDA, Adjusted EBITDA Margin, Free Cash Flow, Adjusted Free Cash Flow, Conversion of Adjusted EBITDA to Free Cash Flow and Conversion of Adjusted EBITDA to Adjusted Free Cash Flow. Management believes these measures help illustrate underlying trends in TaskUs’ business and uses the measures to establish budgets and operational goals, communicate internally and externally, and manage TaskUs’ business and evaluate its performance. Management also believes that certain of these measures help investors compare TaskUs’ operating performance with its results in prior periods or assess liquidity. TaskUs anticipates that it will continue to report both GAAP and certain non-GAAP financial measures in its financial results, including non-GAAP results that exclude the impact of certain costs, losses and gains that are required to be included in our profit and loss measures under GAAP. Because TaskUs’ reported non-GAAP financial measures are not calculated in accordance with GAAP, these measures are not comparable to GAAP and may not be comparable to similarly described non-GAAP measures reported by other companies within TaskUs’ industry. Consequently, TaskUs’ non-GAAP financial measures should not be evaluated in isolation or supplant comparable GAAP measures, but rather, should be considered together with the information in TaskUs’ consolidated financial statements, which are prepared in accordance with GAAP. Definitions of non-GAAP financial measures and the reconciliations to the most directly comparable measures in accordance with GAAP are provided in subsequent sections of this press release narrative and supplemental schedules.
TaskUs, Inc. Condensed Consolidated Statements of Income (unaudited) (in thousands, except per share data) | |||||||||||||||
| Three months ended |
| Year ended | ||||||||||||
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| 2024 |
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| 2023 |
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| 2024 |
|
|
| 2023 |
|
Service revenue | $ | 274,242 |
|
| $ | 234,264 |
|
| $ | 994,985 |
|
| $ | 924,365 |
|
Operating expenses: |
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Cost of services |
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