IR Ops software leader honored for ‘Front-Line Customer Service Team of the Year’ — for delivering outstanding support to investor relations professionals

TORONTO: Q4 Inc., the leading provider of IR Ops software, today announced it is a winner in the Stevie Awards for Sales & Customer Service — honored as a “Front-Line Customer Service Team of the Year: Technology Industries.” The company’s Web Content Services (WCS) team earned silver for delivering exceptional customer experiences and support to investor relations (IR) professionals — helping them streamline earnings preparation, understand shareholder trends, and drive premium valuations for their companies.

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. More than 2,100 nominations — from organizations of all sizes, in virtually every industry, and in 45 nations and territories — were considered in this year’s competition.

Powering investor relations with innovation and expertise

Q4’s WCS team helps Q4 customers run their IR programs, update their IR websites, and manage the quarterly earnings process, all within the Q4 Platform. Underpinned by secure AI, Q4’s comprehensive platform provides easy, central access to key tools for IR success: spanning IR websites, virtual events, an IR CRM, surveillance, engagement analytics and more.

Some of the world’s biggest brands — including McDonald’s, Walmart, Visa, Netflix, Spotify and many others, including half of the S&P 500 — rely on Q4 to save IR teams time, gain unprecedented insights, strengthen investor relationships, and reduce program execution risk.

Take it from the judges

The Stevie Awards judges praised Q4’s WCS team for its outstanding work, noting:

• “The expertise and consistent efforts of Q4’s Web Content Services team are notable and worth recognition.”
• “Impressive achievements in improving response times, customer satisfaction and NPS [Net Promoter Score].”
• “The front-line customer service team’s achievements on record-breaking metrics – such as low time-to-first-pending and error rate, and increased CSAT and NPS – are truly impressive.”
• “Excellent results!”

Continued industry recognition

The latest award adds to the WCS team’s honors. It comes on the heels of other recent accolades, including a gold win in Best in Biz Awards (named North America’s “Customer Service Team of the Year” for 2024), and a Stevie® Award in the 2024 International Business Awards® (for “Customer Service Team of the Year”).

“Our customers are at the center of everything we do — their success is paramount,” said Darrell Heaps, founder and CEO, Q4. “This honor from the Stevie Awards reflects the incredible outcomes our customers have achieved, and we’re proud to be part of that journey. As IR professionals face tight deadlines, frequent demands and high-stakes work, we’re here to help them get better data, better workflows, and the best possible results.”

For more information about Q4’s award-winning team and technology, please visit www.q4inc.com.

About Q4 Inc.
Q4 Inc. is the leading provider of IR Ops software with the world’s largest set of proprietary investor data, purpose-built to remove obstacles between public companies and their investors. Q4 gives investor relations leaders, C-suite executives, and their teams the tools to attract, manage, and understand investors — all in one place. The AI-enabled Q4 Platform boasts applications for website and event management, engagement analytics, and overall lifecycle management, including AI Earnings Co-Pilot to generate draft scripts based on historical data, and AI earnings call summaries to understand peer sentiment. The Q4 Platform also includes a streamlined investor CRM and shareholder intelligence with enhanced metrics to elevate investor targeting strategies. Q4 delivers the data, insights, and workflows that give IR teams the power to focus on what really matters: strategy, relationships, and driving premium valuations for their companies.

Headquartered in Toronto, with offices in New York and London, Q4 is a trusted partner to more than 2,600 public companies globally, including many of the most respected brands in the world. The company maintains an award-winning culture where team members grow and thrive. Learn more at www.q4inc.com.

Fonte: Business Wire