#AItesting--Applause, the world leader in digital quality and crowdsourced testing, released the results of its third annual State of Digital Quality in AI Survey, highlighting a significant disconnec...
Agentic AI applies more pressure to adopt rigorous training and testing processes
BOSTON: #AItesting--Applause, the world leader in digital quality and crowdsourced testing, released the results of its third annual State of Digital Quality in AI Survey, highlighting a significant disconnect between substantial investments in generative AI (Gen AI) and the adoption of essential quality assurance (QA) practices within the software development lifecycle (SDLC). Considering the rapid, global rise of Gen AI apps and agentic AI, which enables autonomous decision-making and execution without human intervention, rigorous crowdtesting throughout the SDLC is critical to mitigating expanding risks associated with the technology. Over 4,400 independent software developers, QA professionals and consumers worldwide participated in the survey, which explored common AI use cases, tools and challenges, as well as user experiences and preferences.
“The results of our annual AI survey underscore the need to raise the bar on how we test and roll out new generative AI models and applications,” said Chris Sheehan, EVP of High Tech & AI, Applause. “Given massive investment in the technology, we’d like to see more developers incorporate AI-powered productivity tools throughout the SDLC, and bolster reliability and safety through rigorous end-to-end testing. Agentic AI is ramping up at a speed and scale we could hardly have imagined, so the risks are now amplified. Our global clients are already ahead of the curve by baking broad AI testing measures into development earlier, from training models with diverse, high-quality datasets to employing testing best practices like red teaming.”
Key findings:
Embedding AI throughout development delivers powerful competitive advantages, but many organizations are slow to adopt.
Businesses are investing heavily in AI to enhance customer experiences and reduce operational costs – but flaws are still reaching users.
Additional insights:
Sheehan continued, “Enterprises best positioned to capture value with customer-facing generative AI applications understand the important role human intelligence can play. While every generative AI use case requires a custom approach to quality, human intelligence can be applied to many parts of the development process including model data, model evaluation and comprehensive testing in the real world. As AI seeps into every part of our existence, we need to ensure these solutions provide the exceptional experiences users demand while mitigating the risks that are inherent to the technology.”
The AI Survey is part of the State of Digital Quality content series from Applause. The annual State of Digital Quality Report draws on Applause’s experience serving global enterprises and technology leaders for more than 15 years, including many AI innovators. Based on in-depth analysis of testing platform data, survey results and interviews with customers and internal experts, the report provides guidance on how organizations investing in AI and other technologies can gain the most value.
About Applause
Applause is the world leader in digital quality – built by innovators, powered by people and dedicated to the comprehensive digital testing and feedback needs of our global enterprise customers. Our fully managed solutions harness a powerful combination of community-based testing and advanced technology to ensure organizations can move quickly to release apps, devices and experiences that are consistently functional, intuitive and inclusive in any market. Our experts steward customers through the entire testing process, from strategy through execution, at every stage of the software development lifecycle. And, we seamlessly supplement existing resources, providing actionable, real-time insights that drive customer retention and revenue. With specialties including accessibility, AI and payment testing, we’re proud to be an essential partner to the most innovative names in the digital economy, as we work together to ensure technology works for everyone, everywhere. Learn more at www.applause.com.
Fonte: Business Wire
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