▾ G11 Media Network: | ChannelCity | ImpresaCity | SecurityOpenLab | Italian Channel Awards | Italian Project Awards | Italian Security Awards | ...
InnovationOpenLab

Decagon Named to 2025 Forbes AI 50 List of Top Artificial Intelligence Companies

Decagon, the leading innovator in conversational AI agents for customer experience, today announced it has been named to the 2025 Forbes AI 50 — Forbes' annual list of the most promising, privately-...

Business Wire

Company is recognized for pioneering a new standard in enterprise AI agents for customer support

SAN FRANCISCO: Decagon, the leading innovator in conversational AI agents for customer experience, today announced it has been named to the 2025 Forbes AI 50 — Forbes' annual list of the most promising, privately-held companies using artificial intelligence to shape the future of business and society. This marks Decagon’s first appearance on the prestigious list, which spotlights standout AI companies across North America.

With growing hype around AI agents, few companies have delivered meaningful, enterprise-ready results. Decagon sets itself apart by building AI agents that drive immediate and measurable impact. Its technology is used by well-known companies — including Hertz, Eventbrite, Duolingo, ClassPass, Notion, Bilt, Rippling, and Substack — to power high-quality, end-to-end customer support. Decagon’s AI agents manage tasks like refunds, identity verification, and complex escalations, all while delivering a customer service experience that feels personal and intuitive.

“Customer support is about so much more than just completing transactions — but that often gets lost with the AI solutions available today,” said Jesse Zhang, Co-founder and CEO of Decagon. “Being able to effectively handle tasks like refunds or account changes is table stakes. What sets the best products apart is their ability to meet customers where they are, completing complex workflows and delivering deeply personalized experiences. At Decagon, we pride ourselves on helping businesses consistently deliver that level of quality support with AI, and it’s an honor to receive this recognition.”

Decagon takes a novel approach to conversational AI for customer experience. Unlike traditional customer service automation that’s slow to build, requires costly professional services, and lacks the transparency to iterate quickly, Decagon enables business and engineering teams to build AI agents with Agent Operating Procedures (AOPs). AOPs combine the power and flexibility of natural language with the precision and rigor of code, enabling businesses to build and scale AI agents that are smarter, faster, and reflect the true voice of each brand.

For more information about Decagon, visit: decagon.ai.

About Decagon

Decagon is the leading conversational AI platform that’s redefining customer experience with AI agents. Combining the power of natural language with the precision of code, Decagon’s Agent Operating Procedures enable enterprises to build, manage, and scale AI agents that deliver secure and reliable customer service. Whether resolving an issue or proactively helping a customer discover greater value in the products they use, Decagon makes customer experience smarter, faster, and truly customer-centric. For more information, visit decagon.ai.

Fonte: Business Wire

If you liked this article and want to stay up to date with news from InnovationOpenLab.com subscribe to ours Free newsletter.

Related news

Last News

RSA at Cybertech Europe 2024

Alaa Abdul Nabi, Vice President, Sales International at RSA presents the innovations the vendor brings to Cybertech as part of a passwordless vision for…

Italian Security Awards 2024: G11 Media honours the best of Italian cybersecurity

G11 Media's SecurityOpenLab magazine rewards excellence in cybersecurity: the best vendors based on user votes

How Austria is making its AI ecosystem grow

Always keeping an European perspective, Austria has developed a thriving AI ecosystem that now can attract talents and companies from other countries

Sparkle and Telsy test Quantum Key Distribution in practice

Successfully completing a Proof of Concept implementation in Athens, the two Italian companies prove that QKD can be easily implemented also in pre-existing…

Most read

Persefoni Pro Wins Innovation of the Year at the 2025 CleanTech Breakthrough…

Persefoni AI, Inc., a leading sustainability management SaaS and AI platform, has won ‘Overall Climate Technology Innovation of the Year’ at the 2025…

U.S.-Based Haddy Launches the World’s Largest 3D Printing Factory

Haddy, the pioneering company redefining large-scale digital manufacturing, today officially opens the doors to its new microfactory – which becomes the…

YuJa Deepens Vendor Partnership With Allied States Cooperative

YuJa, Inc. announces the renewal and expansion of its vendor partnership with ESC19 Purchasing (Allied States Cooperative), a national governmental purchasing…

New Poll: TechNet and Echelon Insights Survey Reveals Americans See Tech…

TechNet, the national, bipartisan network of innovation economy CEOs and senior executives, today released the results of a survey in partnership with…

Newsletter signup

Join our mailing list to get weekly updates delivered to your inbox.

Sign me up!