Establishes Press Ganey “Stars Center of Excellence” to Set the Standard for Member Experience, Stars Management and Analytics

CHICAGO: Press Ganey, the leading provider of experience measurement, data analytics, and insights for health systems and health plans, today announced the acquisition of Hyperlift Logic, a pioneer in Stars performance analytics. This move marks the launch of Press Ganey’s Stars Center of Excellence—a new initiative that combines the strengths of Hyperlift’s advanced analytics with Press Ganey’s member experience data, expertise, and AI-powered tools.

Over 30 million Americans are enrolled in Medicare Advantage, with millions more becoming eligible annually. Star Ratings, which evaluate member experience and care outcomes, directly influence billions in incentives. This growth presents a major opportunity for health plans to enhance member experience and achieve higher Star Ratings.

Empowering Health Plans with Predictive, Actionable Insights

By combining Hyperlift’s predictive modeling with Press Ganey’s experience insights, the Stars Center of Excellence provides a data-driven playbook to improve Stars outcomes. Health plans can analyze performance across Stars, CAHPS, HEDIS, HOS, and pharmacy data, identifying risks and turning insights into action. For example, plan leaders can proactively flag members overdue for preventive screenings, such as mammograms, and intervene before outcomes are impacted.

The Stars Center of Excellence enables health plans to deliver personalized, proactive care by combining Press Ganey’s scale, healthcare expertise, and AI-driven innovation. It helps health plans optimize member engagement, improve care outcomes, and navigate evolving regulatory demands. For members, it means a more tailored and proactive experience, ensuring their needs are met with greater precision and care.

Unmatched Expertise Meets Advanced Analytics

“The complexity of Medicare Advantage Star Ratings requires health plans to be proactive, precise, and deeply attuned to member needs,” said Patrick T. Ryan, Chairman and CEO of Press Ganey Forsta. “By bringing together the strengths of Press Ganey and Hyperlift, we are equipping health plans with real-time insights, predictive analytics, and strategic guidance to help them improve member experience and reach higher Stars performance.”

“Hyperlift has a proven track record of helping health plans maximize Stars performance and quality outcomes through advanced data science,” said Mick Twomey, CEO of Hyperlift Logic. “Press Ganey has scale and unmatched member experience insights—and together, we will enable health plans to take more precise, impactful action across every aspect of Stars performance.”

Press Ganey partners with three-quarters of U.S. health plans, including all current 5-star plans, and this acquisition strengthens its commitment to driving meaningful improvement in the industry. For more information, visit this page on PressGaney.com.

About Press Ganey

Press Ganey partners with healthcare providers and health plans to improve the experiences of their patients and workforce by marrying data with unparalleled technology and expertise. Our HX platform unites and enlivens disparate data, enabling clients to gather, analyze, visualize, and act on key insights to retain employees and ensure the care journey is accessible, safe, equitable, and patient-centered. We are the trusted partner to over 41,000 healthcare provider organizations globally and 85% of health plans in the United States. Press Ganey is a PG Forsta company.

About PG Forsta

PG Forsta is the leading provider of experience technology, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders. PG Forsta powers the Human Experience (HX) Platform – a comprehensive experience and research technology platform that brings together CX (Customer Experience), Employee Experience (EX), Patient Experience (PX) and Market Research. It serves more than 43,000 clients globally across healthcare, financial services, hospitality, market research, professional services, retail, and technology.

Fonte: Business Wire