LONDON: Europeans are increasingly willing to switch online payment methods to access greater speed, convenience and security when shopping, new research from leading European financial technology provider, payabl., finds.

More than half (53%) of consumers are open to switching to newer payment methods, with nearly a third (30%) willing to do so for a faster checkout process. However, while convenience and speed are major drivers for the take-up of new payment methods, the findings show that security and trust remain essential for European shoppers when deciding how to pay.

The findings, part of payabl.’s latest report – The State of European Checkouts – show that e-commerce is now essential for many European shoppers, with 48% shopping online weekly, spending an average of £53 per transaction.

Ugne Buraciene, Group CEO of payabl., said: “Online shopping has become second nature for consumers, but how they choose to pay is far more intentional than many businesses realise. Our research shows people are open to new ways to pay, but only if it makes their lives easier and feels secure.

“This presents a challenge for retailers, but also a real opportunity. The checkout isn’t just a final step – it’s a critical moment to build trust, encourage repeat purchases, and differentiate from competitors. Businesses that can offer both speed and safety, with payment options that reflect local preferences, will be the ones that win customer loyalty and drive growth.”

Payments are personal – and regional

PayPal is the top online payment method for Europeans, with 50% ranking it in their top three methods. Debit cards (39%) and credit cards (33%) follow, but regional preferences vary widely. In the UK, debit cards dominate (63%), while PayPal is the top choice in Germany (71%). In the Netherlands, local method iDeal takes the lead (39%), underscoring the importance for businesses to cater to local payment preferences. The UK and the Netherlands are twice as likely to prefer using mobile wallets for online payments as Germany (19% vs 9%).

Consumers overwhelmingly cited speed (46%), convenience (44%) and security (41%) as the top reasons for choosing a payment method, more so than habit (21%) or widespread acceptance (29%). This suggests consumers are actively choosing their payment methods, not just sticking with what they know.

Moreover, consumers are also switching payment methods depending on the context; 62% say the value of a purchase influences their choice, with 44% turning to credit cards for high-ticket items, often for the added protection (58%).

For businesses, this presents both a challenge and an opportunity: offer the right mix of localised options or risk losing the sale, but also consider promoting new methods, as 53% of consumers say they’re open to trying alternatives, especially when incentivised with cashback, discounts or loyalty rewards.

Security trumps speed

Perhaps unsurprisingly, nearly three-quarters (71%) of consumers are happy to slow down the checkout process if it means stronger fraud protection. But there’s confusion about who holds responsibility: 44% think it’s on retailers, banks or processors; 24% believe it’s the consumer; and 32% just aren’t sure.

David Birch, Global Ambassador for Consult Hyperion, said: "The research clearly shows that one size doesn’t fit all – regional preferences matter and personalisation can make a real difference. Offering a wide range of payment options, from digital wallets to local methods, and backing them with robust fraud protection and clear communication, can make all the difference in turning shoppers into repeat customers.

“To capitalise on the growth of online shopping, retailers must prioritise a seamless and secure checkout experience, with unclear fees, account creation, or poor design likely leading to cart abandonment. The checkout must be seen as more than a point of transaction and instead seen as a way to foster trust and loyalty, boosting conversion rates in the process.”

Methodology

payabl. engaged independent research house Coleman Parkes to survey 1,400 consumers who have made an online purchase and a purchase in the physical store in the past month, across the UK, Germany and the Netherlands.

Fonte: Business Wire