First ToastIQ capabilities elevate service and marketing, equipping restaurants to help drive more revenue, improve decisions, operate more efficiently, and provide a differentiated guest experience

BOSTON: Toast (NYSE: TOST) today introduces ToastIQ, an intelligence engine delivering timely prompts, personalized recommendations, and automated workflows designed to transform daily restaurant operations. Built natively into Toast’s end-to-end platform, ToastIQ draws on insights from millions of transactions and interactions across 130,000+ locations and fuses Toast’s deep hospitality expertise and integrated platform with AI, historical patterns, and proprietary insights. As it evolves, ToastIQ will enable every role—from server to general manager to chef—to operate faster, smarter, and more efficiently.

The first ToastIQ features are designed to elevate every server’s performance and streamline marketing efforts through intelligent, automated workflows. Menu Upsells, Shift at a Glance, and Digital Chits enhance service while AI-Marketing Assistant and Advertising simplify the process of attracting new guests and help foster long-term loyalty.

“Restaurants have a wealth of data available to help them optimize their business, but often don't have the time or training to interpret and act on it,” said Steve Fredette, President and Co-Founder at Toast. “Our vision for ToastIQ is to transform every role in the restaurant ecosystem with intelligent features, greater personalization, prompts, and shortcuts across our connected products—all driving toward outsized business outcomes.

“Building ToastIQ required foundational advances in data architecture, AI, and on-device intelligence—purpose-built for the fast, complex nature of restaurant operations. From using AI models to streamline marketing plans, to syncing guest insights from reservations to handhelds in real time, to powering ROI-driven ad performance, ToastIQ brings intelligence into the flow of hospitality, service, and growth. This marks the beginning of a new stage of innovation where software evolves beyond a tool restaurant professionals use, into a partner that helps them elevate their craft.”

Deliver exceptional hospitality and increase average check size with new ToastIQ service features

ToastIQ enhances service with upsells, personalization, and in-the-moment information:

• Menu Upsells* prompt staff to suggest recommended additions to a guest's order. For example, an order of burger and fries can trigger the Menu Upsells feature to suggest upgrading to truffle fries—increasing check size and helping guests discover new menu items. Integrated into order-taking on Toast Go® handhelds and Toast terminals, Menu Upsells help ensure servers recommend upsells consistently. During one of the first weekends of early usage, Atlanta, GA cocktail bar and restaurant Wylie and Rum saw approximately a 6% increase in average order value.1