8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX provider that combines Contact Center, Unified Communication, and Communications APIs, is accelerating the next phase of the ex...
The 8x8 Platform for CX drives business success and enhanced experiences by making the most of every customer touchpoint
CAMPBELL, Calif.: 8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX provider that combines Contact Center, Unified Communication, and Communications APIs, is accelerating the next phase of the experience-driven economy by integrating AI across its platform. By integrating contact center, unified communications, and communication APIs, the AI-powered 8x8 Platform for CX continues to enable more personalized customer journeys, greater operational efficiency, and seamless team collaboration. Demand for its AI-powered solutions continues to increase, with adoption of the 8x8 Intelligent Customer Assistant increasing 62% year-over-year in the fourth quarter of fiscal 2025, which ended March 31, 2025.
“Today’s customers are overwhelmed with choices, and they gravitate toward brands that listen, respond, and make every interaction easy and meaningful,” said Hunter Middleton, Chief Product Officer at 8x8, Inc. “That’s exactly where 8x8 makes a difference. Our 8x8 Platform for CX is purpose-built to solve the real pain points businesses face – disconnected systems, slow service and lack of insight. By integrating AI across our platform, we enable organizations to deliver faster, smarter, and more personalized experiences, from first touch point to resolution. It’s not just about technology – it’s about creating experiences that customers remember positively.”
Growth in AI-Powered CX Solutions Underscores Demand for Enhanced Customer Experiences
The 8x8 Platform for CX seamlessly unites AI-powered CX solutions to help organizations connect customers and teams around the world, empowering CX leaders with AI-powered performance and insights to make smarter decisions, delight customers, and drive lasting business impact. As AI-powered solutions are fueling the industry, empowering businesses in today’s customer experience-driven economy – the 8x8 Platform for CX is no exception. Highlights as of March 31, 2025, the end of 8x8’s FY25, included:
With superior customer experiences in mind, businesses are turning to 8x8 communication APIs to engage customers across multiple channels and touchpoints. Business operational highlights as of March 31, 2025 included:
Enterprises Embrace the 8x8 Platform for CX
Highlighted 8x8 customer wins in FY25 Q4 included:
New AI-Powered Features Drive Performance, Precision, and Productivity
Recent 8x8 Platform for CX AI-powered innovations released in FY25 Q4 included:
Custom Dictionary for Transcription Accuracy
Smarter Messaging with AI in 8x8 Work
Real-Time Agent Assistance to Boost Performance
Expanded Post-Call Intelligence with 8x8 Engage and 8x8 Conversation IQ
Caution Concerning Forward-Looking Statements
This press release contains forward-looking statements including those related to our CX transformation, contact center momentum, and growth in new 8x8 AI-powered CX products. Readers are cautioned that such forward-looking statements involve risks and uncertainties that could cause actual events or our actual results to differ materially from those expressed in any such forward-looking statements. Readers are directed to 8x8’s periodic and other reports filed with the Securities and Exchange Commission (SEC) for a description of such risks and uncertainties. These risks could reduce the growth of our CX business, AI-powered solutions, and contact center momentum which could impact our revenues and profitability. 8x8 undertakes no obligation to update any forward-looking statements.
About 8x8 Inc.
8x8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on the industry's most integrated platform for Customer Experience – combining Contact Center, Unified Communication, and Communication APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. 8x8 helps customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, X, and Facebook.
Copyright 8x8, Inc. 8x8® is a trademark of 8x8, Inc. All rights reserved.
Fonte: Business Wire
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