SAN FRANCISCO: #AgencyGrowth--COVU, Inc., the leader in AI-native customer servicing for the insurance industry, today announced the acquisition of Uno Insurance Services, a fast-growing Texas-based agency with a stronghold in Houston’s Spanish-speaking communities and a track record of revenue growth through targeted acquisitions.

This marks COVU’s second acquisition and the company’s first major acquisition in the Texas market. The move demonstrates the scalability of COVU’s platform to serve both urban and culturally diverse populations, without compromising on its core mission of empowering independent agencies to evolve or exit on their terms.

“Uno is a great example of what modern agencies look like—community-driven, acquisition-savvy, and customer-first,” said Ali Safavi, CEO of COVU. “By combining Uno’s local relationships and cultural fluency with COVU’s AI-native infrastructure, we’re expanding the ways we can serve diverse customers while supporting the next generation of agency growth.”

Built for Growth, Grounded in Community

Led by principal Eddie Vitale, Uno Insurance Services has grown revenues an average of 26% over the past three years by acquiring and integrating small local agencies throughout the Houston area. The agency has a loyal, primarily Spanish-speaking customer base, and strong carrier relationships including Progressive, Southern Vanguard, and Allstate.

Uno’s historical EBITDA margins and consistent customer retention (111% revenue retention) make it a compelling addition to COVU’s national platform—contributing both cultural strength and operational efficiency. As part of the transaction, COVU plans to retain Eddie as a strategic consultant to support additional acquisition opportunities in Texas and beyond.

“The biggest area of anxiety for most business owners or agents is staffing. During the initial service period with COVU, a lot of that stress was relieved as part of their due diligence process. I knew my clients were being taken care of, and that was a huge relief,” added Vitale. “Both my team and I are incredibly excited about this partnership. They now have access to better benefits than I could provide, opportunities to work on a national scale, enhanced career paths, and the flexibility to work from home if they choose. It’s a game-changer.”

Supporting Every Agency’s Path Forward

COVU’s acquisition of Uno underscores its commitment to giving agency owners the tools to scale, the option to step back, or the freedom to exit entirely. Whether an agency is growing aggressively or simply wants a seamless succession plan, COVU provides the servicing backbone to preserve their book, protect their client relationships, and unlock value.

“If I could go back, I would do it again and sell to COVU. Absolutely. I'm very glad to be partnering with COVU and being part of this growing ecosystem,” said Eddie Vitale.

About COVU

COVU is a transformative platform designed to revolutionize the insurance servicing industry through AI-native solutions combined with human support. The company is dedicated to enhancing customer experiences and operational efficiency for insurance agencies while providing flexible servicing models to meet the demands of modern consumers.

Watch the full interview with Eddie Vitale here.

Fonte: Business Wire