Omnissa also recognized among the three highest scoring vendors across all Use Cases in the 2025 Gartner Critical Capabilities Report

MOUNTAIN VIEW, Calif.: Omnissa, a leading digital work platform company, today announced it has been named a Leader in the 2025 Gartner Magic Quadrant for Digital Employee Experience (DEX) Management Tools, recognized for its completeness of vision and ability to execute. Omnissa was also ranked among the three highest scoring vendors across all five Use Cases in the 2025 Gartner® Critical Capabilities for DEX Management Tools, a result Omnissa believes reflects its commitment to helping organizations increase employee productivity, streamline IT operations, and deliver secure digital employee experiences across all device types and work models.

“We believe that being named a leader by Gartner validates our focus on helping IT teams stay proactive, streamline operations, and improve helpdesk efficiency through real-time insights and automated remediation,” said Bharath Rangarajan, senior vice president of products and technology alliances at Omnissa. “The Omnissa DEX solution elevates the digital experience for every employee — making work simpler, faster, and more intelligent.”

The Omnissa DEX solution provides a unified approach to deliver, measure, analyze, and remediate experience issues while providing consistent access to resources and support at every stage of the employee lifecycle. By leveraging AI and automation, Omnissa helps IT move from reactive troubleshooting to proactive experience management, keeping employees engaged and productive from anywhere, on any device. For example, one organization in the healthcare sector used Omnissa ONE Experience Management’s guided root cause analysis capability to identify and remedy the common blue screen of death in minutes, significantly reducing manual troubleshooting efforts.

To enhance the digital employee experience, Omnissa DEX equips organizations with:

• Comprehensive experience coverage: Organizations can measure digital workplace metrics and employee sentiment across desktop, virtual, mobile, and frontline devices, supporting employees from onboarding through everyday digital experiences.
• Proactive issue detection and resolution: Omnissa DEX accelerates the time from issue identification to remediation by using AI and machine learning to proactively notify IT before users are impacted, through insights, automated root cause analysis and in-context dashboards.
• Integrated remediation and self-service: Employees can resolve common issues through Intelligent Hub self-service tools, while IT teams can provide faster support with Workspace ONE Assist and integrations across the IT ecosystem.

The Omnissa DEX solution is a part of the Omnissa platform, the industry’s first AI-driven digital workspace platform that combines leading solutions for unified endpoint management, virtual apps and desktops, security and compliance, and digital employee experience.

Visit our blog to learn more and download your complimentary copy of the 2025 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools report.

Gartner disclaimers

Gartner, Magic Quadrant for Digital Employee Experience Management Tools, Dan Wilson, Tom Cipolla, Stuart Downes, May 26, 2025.

Gartner, Critical Capabilities for Digital Employee Experience Management Tools, Stuart Downes, Lina Al Dana, Dan Wilson, May 27, 2025

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About Omnissa

Omnissa is a leading digital work platform company, empowering the world’s dynamic workforces to do their best work from anywhere. The company’s AI-driven digital workspace platform helps organizations and their people unlock exponential business value. Trusted by 26,000 customers worldwide, Omnissa is a privately-held company with 4,000 employees and a 20-year track record in defining digital workspaces. For more information, visit www.omnissa.com.

Fonte: Business Wire