The prestigious award recognizes builders across the US and Canada who are leading the industry in customer service excellence

FORT WORTH, Texas: ECI Software Solutions, a global provider of cloud-based business management software and services, today announced the recipients of the 22nd Annual AvidCX Awards. This prestigious honor, historically presented by Avid Ratings and now part of ECI, recognizes top-performing builders for delivering outstanding customer experiences, with winners selected in both the United States and Canada.

Each year, the AvidCX awards recognize homebuilders with the highest customer experience scores, based on survey results from major public builders, leading private firms, and custom and small-volume builders. This year, 472 qualifying builders participated in the program, which analyzed homebuyer data on satisfaction, referrals, and key experience metrics from January to December 2024.

Using its proprietary AvidCX™ platform to analyze every homebuyer survey and calculate overall scores, the award recognizes builders who rank within or above the top 25th percentile of their peers.

“The AvidCX Awards serve as a trusted benchmark for customer service. We are so excited to honor this year’s deserved winners, who have adapted to changing market demands with determined resilience and earned this recognition as a result,” shared Aaron Everson, Business Unit Leader, ECI Software Solutions. “These homebuilders and professionals have shown they consistently go above and beyond to serve their customers.”

The following recognitions highlight AvidCX Award winners across multiple tiers and categories.

AvidCX Cup

The AvidCX Cup recognizes a single builder across three different categories—Production, Custom, and Small Volume—with the highest customer ratings in all surveys throughout North America taken during the first year of homeownership.

22nd Annual AvidCX Cup winners are as follows:

• Production: KB Home - Los Angeles/Ventura
• Custom: AR Homes - Barry Rutenberg and Associates, Inc.
• Small Volume: Windsor Homes

"We are honored to be recognized for our commitment to customer satisfaction. A home is the largest and most emotional purchase that most people make in their lifetime, and we don’t take the trust our customers place in us lightly. We wake up every morning motivated by this privilege of building our customers’ dreams and delivering a phenomenal homebuying experience," said Rob McGibney, President and Chief Operating Officer of KB Home. "This award is a testament to the dedication and hard work of the entire KB team. We thank ECI, formerly AvidRatings, for this meaningful recognition and for their continued leadership in elevating excellence across our industry."

AvidCX Diamond Award

This award recognizes builders with the highest national scores on the Move-In Experience Survey, taken from the first 90 days of homeownership. The US and Canada are eligible for one award each for the Production, Custom, and Small Volume builder categories.

AvidCX Diamond Award winners in the U.S. are as follows:

• Production: M/I Homes - Fort Myers/Naples
• Custom: AR - Paragon Homes of Charlotte, Inc.

AvidCX Diamond Award winners in Canada are as follows:

• Production: Minto - Calgary LR - Condo
• Custom: Maison Design + Build
• Small Volume: Rinaldi Homes

AvidCX Gold Award

This award is presented to builders with the highest scores in their region on the New Home Move-In Experience Survey, taken from the first 90 days of homeownership. Every region is eligible for one award each for Production, Custom, and Small Volume builder categories.

AvidCX Gold Award winners across North American regions are as follows:

North Central Region

• Production: M/I Homes - Indianapolis
• Custom: American Heritage Homes
• Small Volume: Traditions Building Group

Northeast Region

• Production: Dream Finders – Capital

South Central Region

• Production: M/I Homes - Dallas

Southeast Region

• Production: Dream Finders - Bluffton
• Custom: AR Homes - SandStar Homes, LLC

West Region

• Production: KB Home - Sacramento
• Small Volume: McStain Neighborhoods

Province of Alberta

• Production: Brookfield - Edmonton MF
• Custom: Augusta Fine Homes - Calgary
• Small Volume: Five Star Homes

Province of British Columbia

• Custom: Miracon Developments Inc.
• Small Volume: Carrington Homes

Province of Ontario

• Production: Brookfield - Ontario LR

Province of Saskatchewan

• Production: North Ridge - Saskatoon

View here for a full list of AvidCX Benchmark Award Winners, which recognizes any US or Canadian builder scoring among the top 25% of Avid’s nationwide databases on the Move-In Experience survey, taken from the first 90 days of homeownership.

About ECI

ECI Software Solutions provides cloud-based business software for running small and mid-sized businesses end to end. Built by experts in manufacturing, residential construction, building supply, office technology, wholesale/retail distribution, and field service industries, ECI's industry-specific software connects businesses and customers, improving visibility, operational efficiency and profitability. With ECI, businesses seamlessly integrate sales and marketing, business intelligence, CRM, data and analytics, ecommerce, mobile apps and payment processing. With more than 30 years of industry leadership, ECI is trusted by 25,000 customers in more than 90 countries globally. Headquartered in Westlake, Texas, it has offices in the U.S., Canada, Mexico, United Kingdom, Netherlands, Belgium, Norway and Australia. For more information, visit www.ECIsolutions.com.

Fonte: Business Wire