Recognition From Customers Highlights Verint’s Leadership in AI-Powered CX Automation

MELVILLE, N.Y.: #AI--Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that it earned six TrustRadius 2025 ‘Top Rated’ awards based on customer reviews. The accolades reflect outstanding customer satisfaction and outcome delivery across Verint Open Platform and AI-powered bots.

A perennial ‘Top Rated’ winner across multiple categories, Verint is recognized by customers as a winner in the 2025 awards for:

• Contact Center Software
• Conversation Intelligence
• Transcription
• Voice Recognition
• Call Center Workforce Optimization
• Workforce Management

Verint customers report stronger, faster AI business outcomes and measurable business value, supporting the TrustRadius recognition. Here are a few examples:

• Increased agent capacity: A leading telecom brand reported that over 50% of customer calls were automated, creating $10 million in increased agent capacity.
• Increased supervisor capacity: A fintech company automated 96% of quality evaluations, creating $6 million in increased supervisor capacity.
• Increased revenue per interaction: A telecommunications company increased revenue by $770 per agent per month across a workforce of 3,000 agents, resulting in $30 million in increased revenue.
• Elevated CX metrics: A bank deployed Verint Agent Copilot Bots to assist agents struggling with customer mortgage applications and reported their contact center Net Promoter Score (NPS) increased from +3 to +39.

Customer Recognition Underscores Verint’s Leadership

"Our ‘Top Rated’ awards are based entirely on customer feedback, making them one of the most credible recognitions in the tech industry," said TrustRadius’s Chief Marketing Officer, Allyson Havener. "Verint earning a ‘Top Rated’ award in multiple categories highlights the value they deliver and the trust they’ve built with their customers. It’s clear that brands using Verint appreciate the company’s commitment to innovation and support."

‘Top Rated’ awards are derived from verified customer input on TrustRadius, a leading B2B technology review platform and industry standard for unbiased recognition of excellent technology products. The 2025 accolades highlight the value and outcomes Verint delivers with AI-powered CX Automation, such as increasing agent and supervisor capacity, customer satisfaction scores and revenue generation.

“This recognition from TrustRadius is especially meaningful because it comes directly from our customers,” said Verint’s Chief Marketing Officer, Anna Convery. “It validates our strategy of delivering an open, AI-powered CX Automation platform that drives stronger, faster business outcomes and exceptional CX and EX innovation for our valued customers.”

Visit Verint’s vendor page on TrustRadius to learn more. To explore Verint’s award-winning solutions and learn about customer outcomes, visit Verint.

About TrustRadius

TrustRadius is a buyer intelligence platform for business technology. We enable buyers to make confident decisions, through comprehensive product information, in-depth customer insights, and peer conversations. We help technology brands capture and activate the authentic voice of customers to improve their products, build confidence with prospects, and engage in-market buyers to improve ROI. Founded by successful entrepreneurs and headquartered in the technology hub of Austin, Texas, TrustRadius is backed by Mayfield Fund, LiveOak Venture Partners, and Next Coast Ventures.

About Verint

Verint® (NASDAQ: VRNT) is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world’s most iconic brands use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered Open Platform.

Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at Verint.com.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2025 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.

Fonte: Business Wire